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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,713 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,713 reviews

September 10, 2023

You are checked in timely upon arrival. They also keep you updated on the progress. Overall, the place and personnel are well organized. More

by Kenorad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Sep 22, 2023 -

Sterling McCall Lexus responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 09, 2023

Kevin Bayer is always instant in his responses to our needs, and communicating times. We love him! More

by mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Joey, Larry
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Sep 17, 2023 -

Sterling McCall Lexus responded

We are thrilled that Kevin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 09, 2023

Three hours to install a battery. They did not have the parts for other repairs. More

by Lexus 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata
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September 09, 2023

So polite and helpful, always do an excellent job. We are an older couple and need lots of help that they offer. More

by Joy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Sep 21, 2023 -

Sterling McCall Lexus responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 08, 2023

Great Service Timely and clean car Friendly staff Answering all questions Waiting room clean with snacks More

by ivory1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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Sep 14, 2023 -

Sterling McCall Lexus responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 07, 2023

Very professional. Gives and explanations of what’s wrong with my vehicle and also the cost of repair. More

by Dchaney42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Sep 17, 2023 -

Sterling McCall Lexus responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 07, 2023

Great service, Grant made sure this was painless for me. Really appreciated the fast service. More

by beate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Sep 09, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 07, 2023

Great service wonderful people. Communicating very well. I recommend this dealership. I will always come back for all my services. More

by Agentaudrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 21, 2023 -

Sterling McCall Lexus responded

We are delighted to hear that you had a great service experience with wonderful staff who communicate well at the dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 06, 2023

Prompt Courteous Respectful Friendly Cleanliness in the area Approachable Helpful Knowledgable Fairness Honesty Trusted Thoughtful More

by Aida.f.rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlone
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Sep 09, 2023 -

Sterling McCall Lexus responded

Sterling McCall Lexus appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

September 05, 2023

Listened and promptly addressed the issues raised of what was going on with the car and immediately provided me with a loaner as the repairs more time for diagnostics. More

by Glenber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Sep 09, 2023 -

Sterling McCall Lexus responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.

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