Sterling McCall Lexus

Had an amazing experience, i found Khurram a great sales person who helped me finding my new GX, he made the entire process smooth and perfect. person who helped me finding my new GX, he made the entire process smooth and perfect. More

Service advisor estimates 6 hours for Transmission left axle oil seal replacement. 4 hours labor fee have been charged. Actually worked order in less 2 hours with 3 mile road test. refund me 2 hours axle oil seal replacement. 4 hours labor fee have been charged. Actually worked order in less 2 hours with 3 mile road test. refund me 2 hours labor fee. More

I have been a Lexus owner for over five years. I made my first purchase at Sewell Lexus in Dallas, Texas. No matter what the service entailed, a loaner vehicle was offered for every service appoin I made my first purchase at Sewell Lexus in Dallas, Texas. No matter what the service entailed, a loaner vehicle was offered for every service appointment. I recently moved back home to Houston and have had to schedule a service appointment and cancel twice because Sterling McCall does not offer loaner vehicles if you are getting an oil change as your maintenance service. This should not matter what I am getting serviced. Who has time to wait 2 1/2 hours? This is a considerable inconvenience. This alone does not sit well with me. Now I have to worry about either waiting for 2 1/2 hours, finding someone to drop me off, or spending extra money on an Uber. Oh, how I will miss doing business with Sewell Lexus. More

Had a great experience! The salesman, Paul Banigo, was kind enough to pick me up at the airport (Hobby) and bring me to the dealership. I was in and out of there in about The salesman, Paul Banigo, was kind enough to pick me up at the airport (Hobby) and bring me to the dealership. I was in and out of there in about an hour ready for my drive back to Georgia. I had been watching prices for a Lexus Certified RC F for a while and their car was the lowest price in the country out of only 13 certified listings. More

I was in the market for a car for around 6 months. After going to many many dealerships I found a used car I liked here. I went to see it at night just to make sure it was there and to see if I wante After going to many many dealerships I found a used car I liked here. I went to see it at night just to make sure it was there and to see if I wanted to continue with the purchase. I dealt with Mo B. - he never pressured me, he never said anything that was made me question him or the dealership. He texted me once to see I was coming in on the day I said and thats all. He was a great salesman! He was also very patient with everything I asked him, I was very grateful. Buying a car is so stressful and when someone can listen, answer your questions and go above and beyond, thats a deal! Sterling McCall Lexus is great company the dynamic here is not at all like other dealerships. I never felt like they were getting over on me. The Finance manager we dealt with was also patient and very acknowledgable, first time buyer here and he also explained everything so well! I couldnt be more happier with my car and experience. More

Bought a used Lexus from another dealership, but the Lexus is still under factory warranty. Took it up there to do a through once over and have the brakes checked. David Wurman (service advisory) was Lexus is still under factory warranty. Took it up there to do a through once over and have the brakes checked. David Wurman (service advisory) was very helpful, had the vehicle inspected and gave me a detailed itemized quote of the needed items. Also replaced the battery under warranty when it failed a charge test. Just for taking in the vehicle, it was washed and looked better leaving then when it was taken in. Hope to continue having great service with my new ownership of this Lexus. This dealership is very convenient for me because it is close to the house. More

Van Lim was very professional and accommodating! He got us into our new Lexus NX350 very quickly. I will recommend Lim and Sterling McCall Lexus to anyone in search of a new vehicle. Thank you Van! He got us into our new Lexus NX350 very quickly. I will recommend Lim and Sterling McCall Lexus to anyone in search of a new vehicle. Thank you Van!!! More

Never answered my questions. Emailed a list of questions, and never got a reply. The only person who contacted me was a sales manager asking about my experience with the sales st Emailed a list of questions, and never got a reply. The only person who contacted me was a sales manager asking about my experience with the sales staff. Replied that no one ever answered my questions, so they are obviously not interested in customer service. More

service advisor was not knowledgable, gave the quote on the phone n not able to honor the promise at the end. management even knew it was advisors mistake still would not honor the price. if you can't hono the phone n not able to honor the promise at the end. management even knew it was advisors mistake still would not honor the price. if you can't honor what you had told people, that's means this is not a decent business to deal with. I had bought all my lexus n serviced there, this visit will be the last one. DONE W Sterling Mccall. More

We've been buying and servicing our Lexus vehicles through this dealer for over 15 years. Our recent service department experience was the worst we've ever experienced. This dealer is not what it used through this dealer for over 15 years. Our recent service department experience was the worst we've ever experienced. This dealer is not what it used to be. Brought our LX 570 in for service with a suspension error message. They said it needed new spark plugs, so we paid to have them replaced. When we picked it up, the engine was missing so badly it wasn't even driveable and still had the error message. Took it back in and they said the engine needed a valve job for over $5,000. Keep in mind this dealer had done every service since new on the car and it was running just fine before we took it in to service, now it's not driveable...all for an electrical problem??? . They have refused to make it right. You make you own judgement whether you want your car and your long term dealer relationship treated this way. We will be changing dealerships... More