Sterling McCall Lexus

TOTALLY MISLEADING AND MISREPRESENTING This Lexus dealer is one that you need to DEFINATELY AVOID AT ALL COSTS.They operate on the premise that the customer is dumb and naive and doesn't k This Lexus dealer is one that you need to DEFINATELY AVOID AT ALL COSTS.They operate on the premise that the customer is dumb and naive and doesn't know anything about the car business. I worked with Ron J.-the New Car manager and a new finance manager that had very little experience. I also spoke to Alice-who is over all of them in the Finance dept. Just 2-3 days of spinning my wheels and not getting anything accomplished - I finally dropped the thought of owning a Lexus and went back to Honda of Spring where I was treated like family. I wound up buying a 2015 Black Honda Accord V6 that was loaded with Nav/and all options for under $29K. It rides and handles just as nice as the ES and saved thousands in doing so!!!!! GO TO ANY DEALER OTHER THAN THIS ONE. BE WARNED-STAY AWAY!!!!! More

Deseptive sales I’m not sure if Sterling McCall Lexus Houston intentionally lies, or if the staff is just under-trained and misinformed. I leased a Lexus GX 460, I’m not sure if Sterling McCall Lexus Houston intentionally lies, or if the staff is just under-trained and misinformed. I leased a Lexus GX 460, and the finance office offered to sell me a tire replacement warranty. I specifically queried the finance manager to make sure this was a REPLACEMENT ONLY warranty, like the tire warranty I had on my previous BMW, and not a ``repair or replacement'' warranty. The price for the Lexus warranty was $2099.00, so it would certainly not be worth the money if the warranty was not replacement only (you can get ``repair or replacement'' warranties at most large tire stores, like Discount Tire, and the price is usually no more than $30.00 per tire). Unfortunately, I trusted the word of the finance manager, thinking that this is a high-end dealer and they would not have deceptive sales tactics. Wrong!!! Now Sterling McCall Lexus Houston says that the warranty I purchased is ``repair or replacement.'' Sterling McCall Lexus Houston was unwilling to refund the money for the warranty, so that I could purchase an independent replacement only warranty; the only thing they offered was to refund $600 of the warranty, on the grounds that I've already had the use of the warranty for two years! When I complained that they misrepresented the warranty they offered, they just said well, that's the warranty they had at the time, and they have changed the company they use for the warranties, because they didn't understand what that company was offering! After numerous messages to the general manager I have still gotten no response. I keep getting pawned off on other managers who say they cannot or are unwilling to make this right. This is not the first incident I've had with Sterling McCall, there was another incident at one at their sister stores in Clear Lake. Both dealerships are owned by Group 1 Automotive, and you might think that this is the fault of Group 1, rather than the fault of these two individual dealerships, but Group 1 is also the owner of the very BMW dealership I used previously, which went out of their way to make sure that customer satisfaction was a first priority. So the problem is with Lexus itself. I love my past two Lexus SUVs, but this is sure to be my last one, now that I know how Lexus allows their ``independent dealers” to conduct business. There was no help after multiple calls to Lexus itself---they do not stand behind the brand and make things right for customers who have no success with their ``independent dealers''. More

horrible service! If I could post lower than one star I would! I have a 2015 Lexus RXH. I was sold on customer service. Since I have had my vehicle. Every time I hav If I could post lower than one star I would! I have a 2015 Lexus RXH. I was sold on customer service. Since I have had my vehicle. Every time I have called service for an oil change, I have been hung up on, transferred three or four times or told that I called the wrong place. Then when I finally get someone that actually knows how to work the phone, I cannot be scheduled until a month away. I bought my SUV a year ago and this has been going on every time. This passed Saturday I was scheduled for an oil change and a loaner vehicle. I had my appointment for a month and half. It was storming that day so there were only a couple other customers. Three people ask me if I would rather just wait on the vehicle instead of getting a loaner. It would be less paperwork for them and it should take less than an hour because they were slow. That was at 10:30. At 1:30. Three hours later....I get my truck. I hate owning a Lexus. Their customer service is horrible! They have tons of trophies that supposedly came for good customer service....but if you read the horrible reviews. I think they made those trophy a their selves! Will never buy a Lexus or a car from Sterling McCall Lexus again. Customer service is: if I promise your car will be don't less than an hour...and it is three hours later. It's free or 50 percent off. But heck no! I paid $130.00 for an oil change and that was with a 10 percent off coupon and a 10.00 dollar off for coming on Saturday! More

most satisfied used car purchase! Although we purchased a used Toyota Camry, we were treated as though we purchased s top of the line Lexus! Thank you John Garcia! Would definitely Although we purchased a used Toyota Camry, we were treated as though we purchased s top of the line Lexus! Thank you John Garcia! Would definitely recommend to anyone looking to purchase a used car to Pre Owned Lexus More

No Problems! We bought two cars a month apart. My wife bought a 2015 ES 350 and David Ha was our saleman. I bought a CPO LS 460 with no problems with either experi We bought two cars a month apart. My wife bought a 2015 ES 350 and David Ha was our saleman. I bought a CPO LS 460 with no problems with either experience. Great people and great dealership! I would go back again!!! More

Best Experience We had the best experience buying a vehicle at Sterling McCall Lexus then we've had our whole lives and we are senior citizens. Needless to say, we ha We had the best experience buying a vehicle at Sterling McCall Lexus then we've had our whole lives and we are senior citizens. Needless to say, we have dealt with many car dealers. I would recommend Sterling McCall Lexus with confidence that they treat everyone with the same amount of respect and courtesy. No haggling and great prices too!! More

Thank you Albie Sugiharto and Sterling McCall I had the pleasure of purchasing a new 2015 Lexus at Sterling McCall last week, thanks to Albie Sugiharto and the team at Sterling McCall. Albie helpe I had the pleasure of purchasing a new 2015 Lexus at Sterling McCall last week, thanks to Albie Sugiharto and the team at Sterling McCall. Albie helped me find the Lexus that would best suit my needs - he is knowledgeable, dependable and went out of his way to help me. High quality customer service is Albie's middle name. I will buy again from Albie and Sterling McCall - they made purchasing a new car easy, affordable and fun. Thank you again for your great work Albie and the team at Sterling McCall! More

Excellent Experience because of Darron Brooks I hate buying cars because I don't like dealing with the Sales consultants. They always come across as scheming and not trustworthy. HOWEVER, my recen I hate buying cars because I don't like dealing with the Sales consultants. They always come across as scheming and not trustworthy. HOWEVER, my recent experience at Sterling McCall Lexus was absolutely different! My consultant Darron Brooks who works in the pre-owned area was wonderful! This young man is unbelievable. When you combine Mr Brooks with the finance manager, KC Cooper, you have a winning combination. I actually feel great about my entire deal from the car I chose, which was exactly what I wanted, to the pricing AND financing!! I went home thought about it and realized that I had NO second thoughts about anything relating to my purchase transaction. I highly recommend Mr. Brooks who is in the pre-owned section. More

bad experience I went in to buy a car thinking that 'BIG' names don't sell bad cars, I was wrong. The car has more than one issues. I went in to buy a car thinking that 'BIG' names don't sell bad cars, I was wrong. The car has more than one issues. More

Pre-owned RX 350 I recently purchased a pre-owned Lexus RX 350 from this dealership and had a great car buying experience. I worked with Albie S. (he was recommended t I recently purchased a pre-owned Lexus RX 350 from this dealership and had a great car buying experience. I worked with Albie S. (he was recommended to me by another family member who recently purchased a car through him) and he did not disappoint! Albie was very knowledgable, friendly, and down to earth and made my first car buying experience a lot easier than I originally anticipated--so easy that I purchased the car and drove it home with me that same day. I'm really happy with my purchase and I would def recommend this place to anyone looking for a dealership with awesome customer service and quality new/pre-owned vehicles. More