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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,715 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,715 reviews

October 11, 2023

5 ⭐️ experience from Jesse and the great staff at Sterling McCall Lexus in Houston. Appreciate it. More

by Jwade318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Oct 13, 2023 -

Sterling McCall Lexus responded

We're thrilled to hear that you had a 5-star experience with Jesse and the team at Sterling McCall Lexus. Your appreciation means a lot to us, and we're here to provide excellent service whenever you need it. Thank you for choosing us!

October 11, 2023

Excellent and above the best in the Houston area! The Service Dept's Marlon Romero takes home all of the prizes bc he cares! Give him another one on me!! More

by contactpro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Oct 13, 2023 -

Sterling McCall Lexus responded

We appreciate your kind words and recognition of our service department, especially Marlon. It's wonderful to hear that you find our service to be excellent and above the best in the Houston area. Your appreciation is greatly valued. We'll be sure to pass on your praise to Marlon. Thank you for choosing us, and we're here to provide excellent service!

October 11, 2023

They really take care of their customers and they are always available to answer any questions you may have. More

by TGreen
Recommend Dealer
Yes
Employees Worked With
Jesse was very helpful and made my appointment very easy.
Report | Print
Oct 13, 2023 -

Sterling McCall Lexus responded

We greatly appreciate your feedback! Taking care of our customers and being readily available to answer questions is a top priority for us. We're here to help, and we thank you for choosing us!

October 11, 2023

Sterling McCall Lexus is the best dealership in Houston, Texas. The service department always does a great job! Thank you. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Peel
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Oct 13, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We're thrilled to be considered the best dealership in Houston, and we're proud of our service department for consistently doing a great job. Your appreciation means a lot to us. Thank you for choosing us, and we're here to provide excellent service!

October 10, 2023

Slow leak in rear left tire Replaced with new one under "Road Hazard" warranty. I waited for about an hour in the waiting area with free snacks and beverages. More

by Adrienne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez - 5 Stars
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Oct 11, 2023 -

Sterling McCall Lexus responded

We are glad to hear that your issue with the slow leak in your rear left tire was resolved by replacing it under your "Road Hazard" warranty. It's also great that you had a comfortable waiting area with free snacks and beverages to make your wait more pleasant. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jan 17, 2025 -

Adrienne responded

Yes, if you a professional and accommodating service experience, request Stevie Rodriguez at Sterling McCall SW location.

October 10, 2023

Service oriented, cares about customer. Josh was great. Timely and efficient. Always willing to help and solve issues More

by Cindyemccartney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabata
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Oct 11, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that Josh and the team at Sterling McCall Lexus are service-oriented, caring about the customer's needs, and providing efficient and timely assistance. Our dedication to helping and resolving any issues demonstrates our commitment to customer satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

I get timely and excellent service from the Sterling McCall Lexus dealer. These guys give the dealer a good reputation. More

by dsatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Oct 12, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Always excellent service starting with the advisor and all the amenities spacious comfortable environment highly recommended dealership More

by Jcklee2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Oct 12, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Efficient and high quality! Highly recommended indeed. Have been a satisfied customer for years now More

by nmzach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Oct 12, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an efficient and high-quality experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

They were very responsive. Kept me in the loop with everything they were doing. Highly recommended! More

by vu.madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Oct 11, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear about your positive experience with Sterling McCall Lexus. Responsive communication and keeping customers informed are essential aspects of excellent service. Your recommendation speaks volumes about our commitment to customer satisfaction. Enjoy your Lexus and safe travels!

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