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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,218 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,218 reviews

October 01, 2024

State inspection on my car that I purchased from another brand of dealership. Pleased with the service. More

by cardog630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
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Oct 04, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 01, 2024

Francisco Zapata at the 59s & beltway 8 is the man. He took of my service and loaner car needs with great detail and expertise. I will be back. More

by foxx7791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Zapata
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Oct 05, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Scheduled service, fairly quick oil change and tire rotation, with coupon fair price. Clean service center and decent selection of refreshments. Excellent job. More

by koolwhipp7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 02, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

Always the best! Love going in for service. The best!!! Love it!!! They really know how to take care of you!! More

by virgie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
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Oct 02, 2024 -

Sterling McCall Lexus responded

Hi Virgie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Amazing service always! Timely and super helpful. I’m thankful! They are great great great More

by hdchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
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Sep 30, 2024 -

Sterling McCall Lexus responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2024

Wouldn't give me a straight forward answer to when they offer a warrenty doesn't it cover all related issues with the car or just the part I was told It I clude the part in a phone call and was avoiding my More

by Michael not michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with Nathan and customer service reps on the phone.
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September 25, 2024

Excellent service! Van Lim and colleagues got me in and out in under 3 hours! More

by lillymoya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

September 25, 2024

I am always greeted by courteous professional service staff that are concerned in getting my issue addressed quickly and at a fair price. They are quick at diagnosing and providing and estimate. More

by sjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Too long of a wait. I cannot believe the entire place to use I microwave to heat up my food. I will pay more to receive faster service. More

by labaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
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Sep 28, 2024 -

Sterling McCall Lexus responded

labaker38, Thank you for taking the time to leave us a review! We are sorry to hear that we did not meet all of your expectations. We value your feedback and appreciate any suggestions you may have to help us improve our service. We hope to have the opportunity to serve you again soon! Joe Dupuis General Manger jdupuis@smlexus.com

September 24, 2024

Very accommodating and ready to attend to you any time, technician are very attentive. Sales men are alway ready to attend to you. More

by Thomasedah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 24, 2024 -

Thomasedah16 responded

Work well done, Good Customer Relationship, Salesmen are ready to attend to the customer immediately you drive in, the spare parts are costly compared to outside and the cost of labor and the cost of workshop charges should be looked into because is on the higher side.

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