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Sterling McCall Lexus

Houston, TX

4.8
1,096 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

August 11, 2024

I wanted to express my heartfelt thanks for your exceptional assistance in purchasing my new beautiful vehicle. Your expertise, patience and professionalism made the process seamless. I truly apprec More

by Rodriguez3302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan
Aug 15, 2024 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 10, 2024

I love this dealership. Justin, my service advisor, was very helpful. It was also very easy to make an appointment. More

by Kira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 12, 2024 -

Sterling McCall Lexus responded

Hi Kira, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope you have a great day!

August 10, 2024

I’m 79 years old, and I worked with Jimmy O. to buy my first Lexus. Jimmy was very easy to work with. He was kind, patient, and extremely helpful. Jimmy took the time to show me how everythin More

by Gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy O.
Aug 12, 2024 -

Sterling McCall Lexus responded

Hi Gloria, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2024

Great customer service/responsiveness, professionalism employees, approachable and thorough Service Rep, and easy to understand service experience. More

by cardenas01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter B.
Aug 12, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 09, 2024

Lexus staff continues to give quality service. They never disappoints. Starting with the initial contact. More

by B
Recommend Dealer
Yes
Employees Worked With
Katie
Aug 11, 2024 -

Sterling McCall Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 08, 2024

Sterling Mcall Lexus very good dealership Sale and financing do so well in love 😻 I will refer comes thanks so much… More

by long.nguyen61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh
Aug 10, 2024 -

Sterling McCall Lexus responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2024

My encounter with the first service rep was Unbelievably unprofessional. Thankful he withdrew himself from / walked away from my check in process. Not sure Sterling McCall Lexus should have thi More

by Michael M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 13, 2024 -

Sterling McCall Lexus responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Joey Dupuis General Manager jdupuis@smlexus.com

August 08, 2024

Friendly and non-pushy sales style. No haggle no hassle rule makes it easier. They give a good price for the car. Sales team keep you informed appropriately. Bought my car on a Monday a More

by LocWinn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim (Manager), Imad Khan, Gilbert (salesman)
Aug 10, 2024 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2024

Battery died. Under warranty. Sterling Mcall dealership replaced it & fixed tire sensors. Very professional. Cleaned car also. I'll go back again More

by Kgarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
Aug 11, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2024

My experiences with Sterling McCall Lexus have been wonderful! Everything is always explained fully before service begins and I am informed of the progress of my vehicle in petson if I am waiting for More

by angelpierreb25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Matt Torres
Aug 11, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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