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Sterling McCall Lexus

Houston, TX

4.8
1,710 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,710 reviews

March 21, 2025

Jose was an amazing advisor and very helpful and knowledge we above and beyond and my car was serviced in a timely manner. Would definitely recommend! More

by Jessica.godoy05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

Always helpful and keeps you updated the whole time you are there. Service waiting room is awesome! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Peel
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi Marlene, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2025

Quality work, competent mechanics and really enjoyed interacting with Justin Page one of the service managers More

by billwingate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2025

My service advisor (Marlon Romero) greeted me with a smile as usual. I have used him for years over several Lexus vehicles. He kept me well informed and got my car out on time as promised. More

by Pbedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2025

Had good experience at the service center. Knowledgeable staff who were prompt and courteous. All service updates were given timely. More

by Nitin V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Ray Villarreal, Mylinh Tran-Salazar
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 19, 2025

My service advisor Jose Gutierrez provided me with impeccable service and went above & beyond to ensure I was updated through every step of my major maintenance. Upon completion, he took the time to e More

by trinals72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out to us if there's anything more we can do!

March 19, 2025

David provided great service! Jazzie could be more welcoming. Chloe wasn’t waiting on me, but she smiled warmly and said good morning. More

by dr.sharonevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David C.
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

Did 60,000 mile necessary maintenance and recommended several other issues. I declined other maintenance recommended. More

by tedrping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to our General Manager at solszewski@advantagecars.com when you have a chance. Thank you, and we look forward to hearing from you.

March 19, 2025

My car was in service center being repaired for about a week. The first 2-3 days I got updates and everything was great. But after that, my service advisor stopped replying (both text message and phone cal More

by shazin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kinley
Mar 22, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I would like to learn more about your experience, but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve this issue. Joey Dupuis General Manager jdupuis@smlexus.com

March 19, 2025

Start the service with greeting . I was there for 10k service work done in timely manner. Great coffee & snack complement. Great waiting area More

by smanji2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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