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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,718 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,718 reviews

November 11, 2023

Everything was fine . They fixed the problem right away, and was done at expected time limit. More

by elizabethnyarko353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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Nov 14, 2023 -

Sterling McCall Lexus responded

It's great to hear that your experience at Sterling McCall Lexus was positive and that they were able to fix the problem promptly, meeting your expected time limit. Efficient service and prompt problem resolution contribute to a satisfying customer experience. Thank you for your business, and we look forward to serving you again in the future.

November 11, 2023

Excellent service from Nathan McCarthy from the service department today. Courteous personnel and great customer service. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarthy
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Nov 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had an excellent service experience at Sterling McCall Lexus, especially with Nathan from the service department. Courteous personnel and great customer service can greatly contribute to a positive experience. Thank you for your business, and we look forward to serving you again in the future.

November 10, 2023

Very impressed with the professionalism and keeping me informed on my repairs. Ashley was great! More

by OZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
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Nov 11, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 10, 2023

Customer service with Randy was awesome. . he knew his business and contacted my extended warranty to have my issues covered.. More

by sandykucera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Nov 12, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Randy provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Service is fantastic, the Service Rep Kevin Bayer really knows his stuff and he is very responsive to the customer’s needs. More

by Bob&Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Nov 12, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a fantastic experience and that Kevin provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Jeff was very hands on and pleasant I’m from Miami and new here it’s a little different here far as putting the gas back and keeping a extra day of the loaner prices are ludicrous but other than that very More

by Kunkillya Toombs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
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Nov 11, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 08, 2023

Excellent service. Nice dealing from service person Josh. Met all my needs. Eady to get appointment and got tiimely return. More

by rbx177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
Report | Print
Nov 10, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

November 08, 2023

Joseph was friendly, knowledgeable a nd very prompt. Always good to visit with David Capin and catch up. More

by glynn
Recommend Dealer
Yes
Employees Worked With
Joseph Panelez, David Capin
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Nov 10, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

November 07, 2023

Marlon Romero did a great job, on this me, reliable, just great to deal with More

by alberto.hernandez.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Nov 09, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlon provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Randy and everyone I talked to was Very helpful, polite, kept me updated , professional Thank you More

by sjz1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Nov 08, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Randy provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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