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Sterling McCall Lexus
Houston, TX
1,215 Reviews
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August 10, 2012
I took my wife's RX330 in for a noise coming from the I took my wife's RX330 in for a noise coming from the right rear of the vehicle. I originally thought it was a tire going bad but the Tire Shop told I took my wife's RX330 in for a noise coming from the right rear of the vehicle. I originally thought it was a tire going bad but the Tire Shop told me it was the wheel bearing. The Service department diagnosed it as a bad tire which sent me back to the tire shop(NTB)after I refused to buy the tires from the service department.. NTB then again told me the tire was fine and there was no reason to purchase another one and sent me back to the dealer for a warranty repair on the wheel bearing. Again the service department told me the tire was bad.... ARGHHHhhhh. The Service department again tried to sell me a set of tires. I told them that if they would guarantee that the noise would be gone or I could keep the tires for free that I would let them try the tires. Of course they refused, They told me that even if they replaced the tires and the noise was still there that I would be responsible for paying for something that didn't fix the problem. I finally had to agree to pay the dealer $35.00 for them to remove the tires off another vehicle and install them on my wife's car for them to test drive it with a different set of tires. They told me the noise was gone. I didn't believe them and went to the dealership to test drive the vehicle with the service writer, Sure enough the noise was STILL THERE. Reluctantly they replaced the wheel bearing and the noise was gone. I don't think I should have been put through all this inconvenience and I dang should not have been sold a set of tires when that wasn't the issue. In the end they also did Not charge me the $35.00 for swapping the "test tires" We will not purchase another Lexus from them. More
by 07Mustang
Employees Worked With
Service Department
August 21, 2011
Ken Ward was very nice and easy to deal with, gave us great service, and made it as painless as possible to exchange our old lease for a new one. We certainly hope we deal with him on future leases or pu great service, and made it as painless as possible to exchange our old lease for a new one. We certainly hope we deal with him on future leases or purchases. Nancy Caraway and Victor Oliveira More
by m06204
Employees Worked With
Ken Ward
April 01, 2008
Internet sales rep. Richard Joseph commited to the sale of an '08 IS350 with premium package and ML sound system. After I signed, he delivered an '08 IS350 with X-package and ML system, not the features I of an '08 IS350 with premium package and ML sound system. After I signed, he delivered an '08 IS350 with X-package and ML system, not the features I had told him over and over. Sales manager, Steve Wedderburn gave me tint for free and tire isurance, that was wrongly sold to me, for free as well, but that was it, nothing else. Richard Joseph told me that he did not want to waste his time nor his coworkers time with me unless I was ready to sign that day. I was not satisfied at all, and they did nothing else to compensate me for all my lost time - I was there for 5 hours when I found out I had bought the wrong car, and Richard Joseph tried to play "dumb" by saying he did not know the other features were a must, when I had asked him over and over if that car had what I wanted, what we had talked about and he kept reassuring me that it did plus the ML sound system. The company did not deliver their commitment to the customer and now, they do not know me when I go there. That is how professional these people are. Stay away from them, they need to go out of business. Service is as bad. Took it in for a check on my lights and they replaced an assembly because it was faulty, only to come back to me 2.5 hours later to tell me they had made a mistake and there was nothing wrong with my original part, so they had to go and take the new one out and put mine back in. The second time for service, they took a CD out of my stereo, a burned CD. What a shame, they should not be a Lexus dealership. More
by mirandse
Employees Worked With
Richard Joseph/Steve Wedderburn
February 28, 2007
Very straightforward dealing with the Internet Manager. No jerking around or back handed dealing. Everything was upfront. Took possession of the car late in the evening and was invited to come back the n No jerking around or back handed dealing. Everything was upfront. Took possession of the car late in the evening and was invited to come back the next day so they could completely go over the car's features with me. I'd recommend putting Sterling McCall Lexus on the shopping list. More
by Evitzee
October 24, 2003
Very unaccommodating, dishonest, hard to work with, will lie to get you in and then demand a commitment immediately before even showing you the car, revealing price of the car, and telling you the interest lie to get you in and then demand a commitment immediately before even showing you the car, revealing price of the car, and telling you the interest rate; will never, never go there again and intend to tell everyone I know who is interested in a Lexus to go elsewhere; worst car dealership I have dealt with in my life. More
by dixiewood
Employees Worked With
Cody Phillips
