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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,496 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,496 reviews

August 27, 2023

Great customer service. Professional, clean!, clean!, clean!, organized, nice, and friendly. I love the choices of waiting area's throughout the building. I love drivin More

by Rabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gathercole
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Sep 10, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 26, 2023

Excellent service, always reliable. Nathan was very knowledgeable and respectful. Waiting lounge is welcoming with refreshments. More

by mbford
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Nathan and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

August 26, 2023

Always a great experience. My vehicle comes out looking and running like it is brand new. More

by OSUgrltx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Aug 30, 2023 -

Sterling McCall Lexus responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Sterling McCall Lexus! We appreciate your business!

August 26, 2023

You can’t beat the service at Sterling McCall Lexus! They also keep you informed and stick to their promise on the time service will take. More

by rbrown267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 06, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 26, 2023

Anthony was great. Very easy to get in see the car we wanted and purchase More

by Clay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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Aug 30, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 25, 2023

Everything is good, the only thing is the technician couldn’t find the problem of my car More

by Danvi1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Ruiz
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Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that we were unable to identify a problem with your vehicle. I am unable to locate your vehicle records with the information in the review. Please contact me at 713-995-2621. I will be happy to investigate our technician’s findings. Larry Miller Service Director

August 24, 2023

Once again, I received consistent reliable service, and I appreciate it. The staff is professional and communicated well to let me know what was going on and what to expect. Thanks. More

by standtough
Recommend Dealer
Yes
Employees Worked With
David 5
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Sep 09, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 24, 2023

Great people and great job. Thank you Jose Gutierrez for all your help . It is always a pleasure to have a person like you to leave my car with for service. More

by Ninvehsol
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Sep 09, 2023 -

Sterling McCall Lexus responded

Thank you for acknowledging Jose’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

August 24, 2023

EJ perfect! He was kind, soft spoken and very patient. Knows his job very well. Hope he will be my technician when next I visit. I love my Lexus 350. Yeaaaaaah More

by Edith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
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Sep 09, 2023 -

Sterling McCall Lexus responded

We are thrilled that EJ provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 24, 2023

From the Sales Team (Martin and Jerry) to Service Team (Marlon and Randy), they have been amazing to work with. More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Sep 04, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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