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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,498 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,499 reviews

September 28, 2023

Awesome customer service…Offer loaner car, accurate with estimated time of completion. Jose Gutierrez gave me a rain check on car wash, because the machine was broken. He’s very thoughtful. More

by normacovarrubias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Sep 29, 2023 -

Sterling McCall Lexus responded

We're thrilled to hear about your awesome customer service experience! Offering a loaner car, providing accurate estimated completion times, and being thoughtful like offering a rain check on the car wash are all part of our commitment to customer satisfaction. We're glad that Jose and our team could provide you with such a positive experience. We're here to ensure you have a smooth and enjoyable experience. Thank you for choosing us, and we appreciate your kind words!

September 27, 2023

My agent today, E. J. Grayson, was the most professional of all the agents I have worked with at Stirling McCall, which took some effort as to-date all agents I have wo More

by gvcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E.J. Grayson
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Sep 28, 2023 -

Sterling McCall Lexus responded

We're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus.

September 27, 2023

Very good service. Service representative David kept me informed and very patient to give me explanations. More

by ZQ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 30, 2023 -

Sterling McCall Lexus responded

We are excited that David provided you with a great service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 27, 2023

I like the help and quick help I got when I bought my new vehicle. Very helpful. More

by Lin cla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Cano
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Sep 29, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 26, 2023

This guy is great he took good care of me I will request him again next time More

by doduong1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Sep 28, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 26, 2023

Randy was great… took care of all my requests… I will use this dealership again More

by Richagupta
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy at service desk
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Sep 28, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience with Randy! We're delighted to hear that he took care of all your requests and provided you with excellent service. We look forward to serving you again in the future and appreciate your loyalty to Sterling McCall Lexus. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for choosing us!

September 25, 2023

Efficient, professional. Great first experience. Since I didn’t buy the car from them, I was unsure how it would go, but everything was good.. More

by Dowens35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Sep 26, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 24, 2023

Very courteous, dedicated and well mannered team. They know their job and are quick in getting things done. Every time I go there for some work they always give me brand new loaner car 🚗 🙄. Over-al More

by ZLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hafiz Nauman, Matthew Parra and Paul Zapata.
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Sep 26, 2023 -

Sterling McCall Lexus responded

It's truly wonderful to hear that you had an amazing experience with Sterling McCall Lexus. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 24, 2023

EJ was a great and helpful advisor for my car and service. Would definite return! More

by HT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ-service advisor
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Sep 26, 2023 -

Sterling McCall Lexus responded

We are thrilled that EJ provided you with a great and helpful service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 23, 2023

Service was great. Customer service was excellent. I don’t have 25 words to say. This is ridiculous to have to put a certain number of words. More

by Ava Lockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No manager
Report | Print
Sep 26, 2023 -

Sterling McCall Lexus responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

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