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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,500 Reviews
Call Dealership (800) 256-6225
View Awards

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,500 reviews

October 17, 2023

Excellent customer care & curtesy, offered a top value on trade in, good car selections, professional More

by ascore.mtv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus responded

We greatly appreciate your kind words! It's fantastic to hear that you experienced excellent customer care, courtesy, and professionalism while also receiving a top value on your trade-in. We take pride in offering a great selection of cars to choose from. Your satisfaction is important to us, and we're here to provide outstanding service and support for all your automotive needs. Thank you for choosing us!

October 17, 2023

Prompt service. Comprehensive diagnosis. Courteous & professional explanation of required & recommended repairs. Offered loaner during future service work. More

by rriddell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ Grayson
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Oct 17, 2023 -

rriddell responded

Thank you for your pertinent expertise in caring for our "old" 2010 Lexus.

October 16, 2023

Joseph was a great service tech. Quick turnaround. Loaner cars so you don’t have to wait! More

by Pjohn1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Oct 17, 2023 -

Sterling McCall Lexus responded

It's great to hear that Joseph provided you with excellent service and a quick turnaround. The availability of loaner cars is a convenient option for customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Service advisor answered all my questions and my concerns, and was most helpful. Collection process seemed convoluted, but my service advisor had already left for the day by then More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 17, 2023 -

Sterling McCall Lexus responded

We're pleased to hear that your service advisor was helpful and addressed all your questions and concerns. Clear communication and assistance are vital for ensuring a positive customer experience. Thank you for choosing us, and we're here to assist you with any future needs.

October 15, 2023

The service department provided excellent customer service and car repairs were made quickly even without an a More

by shgarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Oct 17, 2023 -

Sterling McCall Lexus responded

We appreciate your feedback! It's great to hear that our service department provided excellent customer service and that car repairs were completed quickly, even without an appointment. Your satisfaction and safety are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

October 15, 2023

Reliable personnel. Service person answered all me questions and addressed all my concerns to my satisfaction More

by evemaye
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No name
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus responded

We're pleased to hear that you found our personnel to be reliable and that your service person answered all your questions and concerns to your satisfaction. Your peace of mind and satisfaction are important to us, and we're here to continue providing you with excellent service. Thank you for choosing us!

October 14, 2023

The person assigned to our 6 month maintenance was off, but we were told that was not an issue and they would get someone else on it. The associate was very friendly and gave specific directions. The Deale More

by MaDear
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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October 14, 2023

Jesse is the best service guy in town and wonderful to work with! Great experience with him every time. More

by Michellemallin
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus responded

We greatly appreciate your kind words! It's wonderful to hear that Jesse is the best service guy in town and consistently provides you with a great experience. His dedication to your satisfaction is truly valued. Thank you for choosing us!

October 13, 2023

Great price for full synthetic oil change $68. 39. Great service always reliable and in my option the best Lexus dealership in town! More

by titus.be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Oct 14, 2023 -

Sterling McCall Lexus responded

It's great to hear that you received a great price for a full synthetic oil change and that you find our service to be reliable. Being considered the best Lexus dealership in town is a significant accolade, and your feedback is valuable. Thanks for expressing your thoughts!

October 13, 2023

Great service at Sterling McCall Lexus, always feel taken care of and appreciated. Thanks for your excellence More

by Dr.carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you always receive great service at Sterling McCall Lexus and that you feel taken care of and appreciated. Such excellence in service is truly commendable. Thanks for expressing your appreciation!

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