Back

Sterling McCall Lexus

Houston, TX

4.8
1,967 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,967 reviews

June 16, 2025

I love coming to this dealership. I'm always treated like a Queen. :) Keep up the great service! More

by Jetta_dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gutierrez, Jose
Jun 18, 2025 -

Sterling McCall Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 15, 2025

Good dealer . Good service. and follow up. Good rates and financing. Will recommend this . Satisfied More

by Cinu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, Ray Villarreal, Mylinh Tran-Salazar
Jun 16, 2025 -

Sterling McCall Lexus responded

Hi Cinu, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Best Lexus dealership in town for servicing to purchasing, friendly staff, always going above and beyond! More

by alisiddiqui6437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo, Ray Villarreal, Mylinh Tran-Salazar
Jun 16, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Take extremly long time for basic service. Workers are not nice at all at any standard. Someone stole $10 from compartment box of my vehicle. Whole thing about Sterling Lexus is a joke. More

by blackandwhiteimports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 18, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. I would like to get more information but I’m unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director hkaminga@smlexus.com

June 13, 2025

Excellent service! Super friendly advisor who kept me informed of progress. The check in advisor was fabulous as well. Gave me some great tips on things I didn't eve More

by Deannasullivan
Workmanship
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo 5 star and Justin 5 star
Jun 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

My overall experience was very pleasant. Upon my arrival I was greeted by a greeted by several people and my service technician Kevin, kept me informed throughout my service visit. More

by Kwelsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin M
Jun 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2025

Facilities are very clean; working with associates to find the right vehicle is fairly seamless. More

by mbinhou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedram Madani, Hamilton
Jun 13, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

David was very knowledgeable and courageous he always communicated with me i r will return More

by rosefplus2ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David cortez, Ray Villarreal
Jun 13, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 12, 2025

I really do not like buying cars, but my experience at Sterling McCall today was very positive. Chet was very knowledgeable and very helpful even installing a cargo mat that I bought. It was pouring down More

by C J Dempsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chet and Naisen
Jun 14, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

I was approached by an advisor (kevin) as soon as I pulled in. He evaluated what I needed and told me it would take 1.5 hrs. He kept in the loop and sent me on my way after the service. More

by Nikhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Ana, Ray Villarreal, Mylinh Tran-Salazar
Jun 14, 2025 -

Sterling McCall Lexus responded

Hi Nikhil, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

...
11
...