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Sterling McCall Lexus

Houston, TX

4.8
1,215 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,215 reviews

June 14, 2023

It was an excellent day at the dealer, good service and explanation of what they did to my vehicle, grateful for everything More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Jose, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2023

Had a great experience with Tufan, he took his time and didn’t pressure me. When my vehicle came in he took his time and showed me the in’s/ out’s of the car and contacted me later to checkin on me. More

by debster1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!

June 14, 2023

The dealership is always top notch. Today was the first time in 12 years that I was a bit disappointed. The service agent said the car would be washed and it wasn’t. There was grease ar More

by Lisa.Ann.padron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gutierrez
Jun 19, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the issues you encountered on your recent service visit I attempted to contact you but was unable to reach you. Please call me at 713-995-2621 and I will arrange for a complimentary vehicle cleaning at your convenience. Larry Miller Service Director

June 14, 2023

Great customer service! Everything was explained thoroughly. I always leave satisfied with their service. Thank you ! More

by Lopezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jun 16, 2023 -

Sterling McCall Lexus responded

Hi Lopezy, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! We hope you have a great day!

June 13, 2023

The dealership, along with the staff is very courteous and very attentive to customers needs More

by jwiggins02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

Nice environment, excellent break first, friendly and helpful service consultant, quick turnaround, clear document, thanks. More

by Qiulai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
Jun 16, 2023 -

Sterling McCall Lexus responded

Thanks for the great rating and review! We look forward to seeing you again.

June 11, 2023

Professional, courtesy and prompt for service needed. Detail on estimates and services required. Clean lounge area. More

by Nated4ulexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EC
Jun 16, 2023 -

Sterling McCall Lexus responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

June 10, 2023

Fast efficient pleasant staff in service department. Service advisor very professional and srltraightfward. Accommodating well staffed VIP lounge with good selection of food and snack. More

by Blueagle88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 16, 2023 -

Sterling McCall Lexus responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.

June 10, 2023

Sterling McCall Lexus has been totally customer service-oriented and responsive since it opened years ago. It is very easy to schedule appointments and get loaners. More

by Jbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 16, 2023 -

Sterling McCall Lexus responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

June 09, 2023

Efficient and effective overall process. Communication and engagement very satisfying as well as effort to address issue and satisfy client. Quite satisfied with outcome. More

by WWPerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Jun 15, 2023 -

Sterling McCall Lexus responded

We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!

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