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Sterling McCall Lexus

Houston, TX

4.8
1,502 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,503 reviews

November 04, 2023

Exceptional service and attention to detail. Service staff committed to great personal service. Service performed in a timely manner. More

by txrn007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Nov 07, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Had a great experience today. I did not have a problem waiting for my vehicle. The lobby area was very relaxing. Stevie was the best Rep ever. More

by mariesmithdav
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Stevie 5 stars
Nov 07, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

They always take good care of my car and answer any questions I may have they are efficient and helpful and they will tell me if they have any concerns about my safety. More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Nov 07, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an efficient and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

The service advisor Jesse provided me with excellent customer service and maintenance recommendations. I would highly recommend this dealership! More

by Jsb6514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 07, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Jesse provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

I have to point out the service advisor Nathan, this guy is remarkably great! His customer service skills are above standards in my opinion. It’s hard to receive excellent customer service in this day and a More

by Errol Pryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 08, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Nathan provided remarkable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Efficient service. My service representative listed all my requests and followed through with the work. He provided excellent service. More

by Mikedonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Pitts
Nov 03, 2023 -

Mikedonna responded

Keith provided excellent service.

November 01, 2023

This dealership is a Great place to bring your Lexus vehicle. My service consultant M.Romero is the Best !!! He always listens and gives you great suggestions on services for your vehicle. I will never More

by G.Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M.Romero
Nov 07, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that M. Romero provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

I am fully satisfied nice service representative on time car is ready good attitude no any complaint More

by Kjivani1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 02, 2023 -

Sterling McCall Lexus responded

We are glad to hear that you are fully satisfied with the service you received. Having a nice service representative, on-time completion, and a positive attitude all contribute to a great service experience. Your positive feedback is much appreciated, and it's great to hear that you had such a positive experience with no complaints!

October 31, 2023

When I was at dealership, my advisor was Very friendly, professional, also understood my need. Provided me with great service More

by hu.weining
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Nov 01, 2023 -

Sterling McCall Lexus responded

Having a very friendly and professional advisor who understands your needs and provides great service is a wonderful experience. We are glad to hear that your visit to Sterling McCall Lexus went well. Thank you!

October 31, 2023

Service rep was very informative and knowledgeable. Facility. Was clean and comfortable. I’ve been servicing my Lexus since 2008. More

by Tapposttaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guitterest
Nov 01, 2023 -

Sterling McCall Lexus responded

Having an informative and knowledgeable service representative, along with a clean and comfortable facility, are important factors in providing a positive service experience. It's great to hear that you've been servicing your Lexus at Sterling McCall Lexus for many years. Thank you!

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