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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,506 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,506 reviews

November 29, 2023

Sterling McCall has the best customer service. Marlin my service advisor is excellent and I highly recommend More

by lesliekstuckart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin
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Nov 30, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlin provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Great service excellent staff ! Thanks to Kevin and Mr Miller for insuring great service ! Always available to assist customers! More

by rob.brown56gg
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller
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Nov 30, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kevin and Mr. Miller provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

I get the same great service each time from my Lexus dealer in Houston, Sterling McCall. Over 10 years of service on my ES and they keep it running well. I don’t think it has ever broken down. I’ll cred More

by spine52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Nov 30, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear about your consistent positive experiences with Sterling McCall Lexus over the past decade! Regular maintenance plays a significant role in keeping your Lexus ES running smoothly, and it's great that you've had such reliable performance from your vehicle. Having a dealership that consistently provides great service certainly contributes to the overall satisfaction. Thank you for your loyalty and business!

November 28, 2023

Good facility with professional staff. I have been their customer for more than 15 years. More

by avinash.malhotra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Nov 30, 2023 -

Sterling McCall Lexus responded

Being a loyal customer for over 15 years at Sterling McCall Lexus is a testament to the excellent service and professionalism they offer! A good facility coupled with a professional staff creates an environment that fosters long-term relationships. Thank you for your loyalty and business!

November 28, 2023

Justin a service advisor is a very nice, responsive and professional person. I will definitely be back again soon for another major repair. More

by kevinnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin service advisor
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Nov 30, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Justin provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Took care off the problem very quickly and provided a loaner while the work was done More

by georgy.lukose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Nov 30, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

Keith was exceptionally personable and professional. My vehicle was ready at the time he forecasted it would be ready. More

by Honda84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Nov 29, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Keith provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Great service , Love the video diagnostic of my car, really shows you what’s going on, they are so accommodating, This dealership is 5 star. More

by mmassey
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Stevie
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Nov 29, 2023 -

Sterling McCall Lexus responded

The inclusion of a video diagnostic for your car is a great way to provide transparency and understanding of the vehicle's condition. It's fantastic that Sterling McCall Lexus goes the extra mile to accommodate customers and that your experience has been rated at a 5-star level. Thank you for your business!

November 23, 2023

What an excellent service ever received even though I was not taken an appointment there at the service station. More

by Ja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keven
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Nov 29, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

We had a list of 8 service/ maintenance items completed on our vehicle. Kinley advised us of the necessities in a professional manner. She kept an open line of communication throughout the procedure, was i More

by Hector M Moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Nov 28, 2023 -

Sterling McCall Lexus responded

It's great to hear that Kinley from Sterling McCall Lexus provided exceptional service in managing the maintenance and repairs for your vehicle! Her professionalism, clear communication, and attentiveness to ensuring all necessary repairs were completed in a timely manner must have made the entire process smooth and stress-free for you. Thank you for your business.

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