Sterling McCall Lexus

Yani Cole-Berry shows a lack of concern and customer service. My car was finished with its service and the dealership set up an uber ride to pick me up and head back to the dealership. The uber rid service. My car was finished with its service and the dealership set up an uber ride to pick me up and head back to the dealership. The uber ride was mistakenly canceled. I called the dealership and my call was unluckily answered by Yani. Yani routes my call to the service department which ends up sending my call to voicemail. I called back and Yani tells me to hold as she routes me back again. Same situation, my call gets sent to voicemail. I call a 3rd time and ask Yani can she either setup the uber ride herself or walk over to the service department. She tells me to hold, routes me back, and I get the voicemail yet again. I call back and Yani simply stops answering my calls.  She would forward the call to the service department without answering, showing that she simply used caller ID to recognize my call. I was stranded on the street for roughly 30 minutes with no help. It was not until I called from my office phone and not my cell phone that she answered.  I asked for her manager, she tells me to hold and once again forwards my call to the service department/voicemail. I called back and Crystal answered and took care of the situation.  We pay alot of money for our Lexus and the services needed that I expect better customer service from the employees.  Yani Cole-Berrry shows a lack of concern, and she clearly does not value her job. She needs a serious round of coaching or simply needs to not be at the front end answering calls. More

Excellent Service My previous vehicle had flooded in the Imelda storm and I was in a rental at the time which was up for mandatory return the next day as my insurance w My previous vehicle had flooded in the Imelda storm and I was in a rental at the time which was up for mandatory return the next day as my insurance would not cover the cost any further. I found the pre-owned RX350 that I was interested in on Sterling McCall's website. Called Sterling McCall and Jae Sone answered the phone. She was very very helpful, very knowledgeable and understanding, very informative, very honest and true to her word. I purchased the RX350 as it was exactly what I wanted and Jae went above and beyond my expectations to have it ready in beautiful condition on the very day my rental was due for return. I didn't go a single day without wheels! I have never had such a great experience with any other dealership ever. I will definitely be a return customer if/when I should need to make another vehicle purchase in future! Thank you, thank you, thank you, Jae! More

Terrible Customer Service I went to Sterling McCall Lexus to buy a set of all weather mats for my 2019 Lexus RX350 FWD. I researched the part number and price and i called them I went to Sterling McCall Lexus to buy a set of all weather mats for my 2019 Lexus RX350 FWD. I researched the part number and price and i called them before i come, a guy told me he has 1 in stock, so i headed over and met a guy named Justin A Page. He told me the part number i was looking for (PT9084816040 RX 4PC AWM) is not going to fit my car. It'll only fit an all wheel drive model. Apparently he thought AWM stands for "All wheel drive" and i thought AWM stands for "All weather Mats". He started arguing and said he has been doing his job for 15 years. He said "if you want it i'll sell it to you anyways but it won't fit your car". So I went to cashier and asked for a manager to make sure i get the right part. The manager named Jose Montano came and asked for my VIN number. He double checked and it was indeed the correct part. Jose was nice and professional completely opposite the attitude of Justin A Page. I wonder how Justin still had a job for 15 years given the terrible behavior and poor customer service skill. I always buy & service my car at Westside Lexus and they're always great and professional. Unfortunately, I did not have the same experience at Sterling McCall Lexus. More

Post 4th of July I have had a few service writers at Sterling Mccall Lexus but I have to say today was a pleasant experience. The wait time wasn’t as long as I had ant I have had a few service writers at Sterling Mccall Lexus but I have to say today was a pleasant experience. The wait time wasn’t as long as I had anticipated. The technician who changed my oil gave me back what was left in the quart container. I didn’t preface I bring my own oil and oil filter. Very admirable. Jennifer did a great job on the write-up, kept me informed and wished me a good day in departure. Customer service is key. You want to make a good impression with your clientele. It goes a long way and remembered. Thank you Sterling McCall. Kind regards, D. Pavelka More

Untrained service consultant Very unimpressed with my car service. Service consultant was rude, inaccurate and distracted. I will try Westside Lexus next time. I couldn’t be more Very unimpressed with my car service. Service consultant was rude, inaccurate and distracted. I will try Westside Lexus next time. I couldn’t be more disappointed with their customer service. More

Thien Lexus very good Very good job. Thien Lexus help us get good deal on new rx350. I well tell all my family and friends to goto Thien Lexus. Very good job. Thien Lexus help us get good deal on new rx350. I well tell all my family and friends to goto Thien Lexus. More

Great Customer Service Thien Nguyen is an excellent salesman. He really cares about you and your needs even after the sale. I highly recommend him to all my friends and fami Thien Nguyen is an excellent salesman. He really cares about you and your needs even after the sale. I highly recommend him to all my friends and family More

Luxury Dealership Very nice and well put together dealership compared to some of the other ones around this area. We were recommended here by a family member for the be Very nice and well put together dealership compared to some of the other ones around this area. We were recommended here by a family member for the best deal on a Lexus and was able to get it here with Thien Nguyen. More

What I would expect @ a Walmart service center. 11-09-2018, We are driving our 11th new Lexus since 1998. I brought our 2017 Lexus RX-350 in for a tire warranty replacement on Wednesday 11-7- 11-09-2018, We are driving our 11th new Lexus since 1998. I brought our 2017 Lexus RX-350 in for a tire warranty replacement on Wednesday 11-7-2018. When the blowout occurred it knocked 2 pieces of trim off the fender wall. I asked for an estimate and was told $175 total for the trim replacement. Later in the day I received another call saying the estimate was now over $483 because they forgot to add the second piece of trim. I told them to go ahead and get the car ready. When I paid the bill the cashier said $120. She said the tire and trim was in warranty. I asked 3 times , are you sure and was told " yes ". After we drove almost home to Chambers county the cell phone started ringing. I was told they had made a mistake and I needed to pay another $363. I reluctantly gave my Visa card number over the phone. I'm not happy and I also think somebody @ S.M. Lexus is going to get reimbursed for the total bill just like the cashier explained to me. On the way home I noticed my front tires have 38 lbs and 31 lbs of pressure. Apparently the tire rotation tech didn't bother checking the N2 pressure in the tires. The tire pressure cap was missing also. I was told to go to Discount tires to have N2 added to the tires. Again I'm not happy. Everyone in the building dropped the ball. The service we used to receive was perfect, what has happened ? I'm seriously considering another brand . I can't drive an hour one way to get treated like this anymore. Roy Richard Schexenider More

Dishonest People ! This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO , Then sold me the parts @MSRP . He told me , that ‘s the best deal ! ? I don’t have time to shop around so bought it . Same parts at eBay from another Lexus dealer 45% Cheeper ! It’s a rip- off place & dishonest people . So please check the price with different dealer / eBay before buy from there . Never go back again ! More