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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,506 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,506 reviews

December 07, 2023

Usually I am very happy get loaner no issues this time had hard time. so we got Uber to drop off & pick up More

by Champa.bhatia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Dec 09, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I will share your comments with our service team so that we can improve future service visits. Larry Miller Service Director

December 07, 2023

Great sales rep Hailey Benefield made the experience easy and painless. I will buy another vehicle from Sterling McCall Lexus. More

by kirkout915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Dec 09, 2023 -

Sterling McCall Lexus responded

Having a sales rep like Hailey who makes the car buying experience easy and painless can be a game-changer! It's fantastic to hear that your experience was so positive. Congratulations on your new vehicle!

December 06, 2023

I never used to go to the dealership, but the service and value at this one is great. I haven't had any issues we were not able to work out if needed. What more could I ask for? More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Dec 08, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that Sterling McCall Lexus changed your perception with our excellent service and value! Being able to resolve any issues that arise effectively is a testament to our commitment to customer satisfaction. Thank you for your business!

December 06, 2023

Worked with Jose Guiterrize, my service writer for 6 years. Jose is knowledgable and assessed the car needs as well as eliciting any concerns ziHad. He kept me informed on progressvasvIvwsited for the More

by Hkmaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guiterrize
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Dec 06, 2023 -

Hkmaher responded

Thanks Jose.

December 06, 2023

Cris made the whole experience the best! I highly recommend using Cris and Sterling McCall!! They have changed the whole experience of buying a car!! More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey and Cris!
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Dec 08, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Chris provided you with the best sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 05, 2023

Great and knowledgeable service experience. I would definitely come to this dealer again for service More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great service. and service rep, Kinley was wonderful and very professional Wonderful staff and great service More

by Barbara Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Dec 07, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kinley provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Exceptional service Clean Prompt Knowledgeable Informative Experienced Positive Interactive Engaging Honest Clean Interactive Informative Honest More

by LSRene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

The service was prompt, although I arrived an hour early. The staff was very helpful and courteous, especially Nathan, my service specialist. It was an overall good experience. Thanks. More

by francewar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 05, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Nathan provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The service was efficient and the job did not take too long. The lounge and area are clean too. Jeff, my service consultant is very attentive, efficient and communicates progress of work to the customer. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Report | Print
Dec 05, 2023 -

Sterling McCall Lexus responded

That sounds like a top-notch service experience! Efficiency, cleanliness, and good communication are key elements, and it's fantastic that Jeff, your service consultant, excels in all these aspects. Having a comfortable lounge with warm coffee and snacks certainly makes the wait more convenient. Thank you for your business!

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