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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,506 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,506 reviews

December 12, 2023

Good service. Finished on time, on estimate. Polite and pleasant. Clair explanation of what was required. More

by darling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 14, 2023 -

Sterling McCall Lexus responded

It's wonderful that you had such a positive experience with the service! Finishing on time and within the estimated cost, along with clear explanations, can make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Excellent service. Each person was knowledgeable and helpful. Time spent was kept to a minimum. More

by Jhaber3309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul zapata
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Dec 13, 2023 -

Sterling McCall Lexus responded

That's wonderful to hear about your excellent experience at Sterling McCall Lexus! Having knowledgeable and helpful staff, along with minimizing the time spent, can truly enhance the service visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

From setting the appointment, getting checked in, getting a loaner and picking up the RX after service was all very meticulously and professionally done. More

by Sean Sarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Dec 12, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that every step, from setting the appointment to the service itself and returning the vehicle, was handled meticulously and professionally! A seamless and well-organized process like this can greatly enhance the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Bad customer service by the service representative assigned to me because he never explain to me what my car needs it. I even call him to find out and he wasn’t available and never call me back More

by Carolina Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt,
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Dec 15, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service communication. Our service advisor will contact you to review the vehicle inspection checklist. Please contact me at 713-995-2621 if you need additional information. Larry Miller Service Director

December 11, 2023

Was in for the 30 day initial checkup. Ana contacted me by text and confirmed my preferred communication method. Got a quick appointment.at the time I wanted. Actual check in was quick More

by buwanpi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Grant
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Dec 14, 2023 -

Sterling McCall Lexus responded

It sounds like your 30-day initial checkup experience went exceptionally well! Ana's proactive approach in confirming your preferred communication method, the efficient check-in process, and Grant's customer-focused service resulted in an early completion of the checkup. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Amazing service and expertises of information by Mr. Khurram. Highly recommend him to all the buyers of Lexus More

by Sidra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khurram G
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Dec 12, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Mr. Khurram provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 09, 2023

My car wasn’t washed, and my wife was given the wrong key. She could have been trapped on the freeway. More

by mohonwu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 13, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the problems encountered on your service visit. Please stop by at your convenience and we will be happy to provide a complimentary car wash. Larry Miller Service Director

December 09, 2023

Very efficient operation. Good and helpful service advisers. I will bring my car back for service in the future. More

by kschan51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
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Dec 12, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

It’s awesome, good place to visit and work and get your service done and the people are great More

by CanAm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Dec 09, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear you've had such a positive experience at Sterling McCall Lexus! A welcoming atmosphere and great people can make a difference, especially in service and maintenance for your vehicle. We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Great dealership! I’ve been going here for the past 3 years and the customer service always deliver! No complaints from me More

by chelsh11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Dec 09, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear about your consistently positive experiences at Sterling McCall Lexus! Building that level of trust and satisfaction over three years speaks volumes about our commitment to excellent customer service. We appreciate your business. We look forward to assisting you in the future.

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