Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,710 Reviews
Call Dealership (800) 256-6225
View Awards

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,710 reviews

March 29, 2025

My service provider KEVIN was amazing. He made the process easy. I will ask for him specifically next time.. More

by Laurie Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Mar 30, 2025 -

Sterling McCall Lexus responded

Hello Laurie, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

Great experience at dealership. Kevin Martinez communicated very effectively and efficiently to me the status of my car while I was there. More

by NPROBB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Mar 29, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

As always, I receive exceptional service. Mr Zapata is extremely professional, respectful and thorough with my service needs. Francisco is a a great asset to Lexus and a model example of More

by Car458277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Report | Print
Mar 30, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Always can expect great customer service from the adviser and the waiting amenities is excellent. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Mar 30, 2025 -

Sterling McCall Lexus responded

Hi Judy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2025

Always take my car to Sterling McCall Lexus. So far I have been satisfied with my service. I choose Sterling McCall Lexus because I have confidence that’s it’s going to be fixed right. So far n More

by Bobbieteagle54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Report | Print
Mar 30, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 28, 2025

Nice and clean. Fair prices. Friendly staff. Very easy experience and they seem to genuinely care. More

by LexusTXowner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Mar 28, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

This is a first rate car dealership. Everything about it makes you feel comfortable and special. More

by chaseasley
Recommend Dealer
Yes
Employees Worked With
Esner
Report | Print
Mar 28, 2025 -

Sterling McCall Lexus responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2025

I’d avoid Sterling McCall. Take your business elsewhere. We’ve had a truly terrible experience buying a certified used vehicle. Bad sales service, issue after issue and promise More

by DisappointedinHouston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim and Nam
Report | Print
Mar 28, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the purchase and service experience did not meet your expectations. I would like to learn more about the problem but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2600 and I will do my best to resolve the issue. Dane Babbitt Pre-owned Director dbabbitt@SMLexus.com

March 27, 2025

I had an issue with a tire - I went without an appointment and was welcomed and taken care of quickly and courteously. More

by Bobat3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Mar 28, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2025

Steven is always a great help, he explained everything and made sure to keep me updated and put me in a loaner More

by bflores19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Report | Print
Mar 28, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope you have a great day!

1
...
9
10
11
...
171