Sterling McCall Lexus Clear Lake

THIS PLACE HAS REALLY GONE DOWN Lexus called me to schedule an appointment. I got to the appointment and stood for 15 minutes waiting on a valet to take my car keys. There was no o Lexus called me to schedule an appointment. I got to the appointment and stood for 15 minutes waiting on a valet to take my car keys. There was no one. Beware, this dealership overbooks their service appointments. They were packed. Also, if you have a Lexus GS 350, beware of the tires. They will, without warning, come off. I had to replace them with Michelin's at my own expense after they refused to replace the tires -- at the time of the incident, my car had 5,000 miles on it. More

BEWARE IF YOU ARE A SENIOR CITIZEN About a year ago I was told my power steering fluid was leaking. Service advisor said my car might catch on fire and would not pass safety inspection About a year ago I was told my power steering fluid was leaking. Service advisor said my car might catch on fire and would not pass safety inspection. No trouble getting inspection. . Power steering level always at full mark so took it to Westside Lexus recently. They said power steering is not leaking Also, some time ago service advisor urged me to have transmission fluid changed and flushed which is not recommended in Owners Manual Recently engine light came on. They said it was due to the transmission. Took car to Westside Lexus who asked me if I had transmission changed for first time over 100,000 miles. I told them I did. They said that was a bad idea and could have caused problem. with transmission. After 28 years of having my car maintained according to Owner's Manual at Lexus and 14 years at Clear Lake Lexus I would not go back and want to warn others. especially if they are senior citizens and not too knowledgeable about maintenance. requirements. . More

Service department was great from start to finish. From the service from the service department receptionist to getting a loaner car assigned and customer service from Kyle was great. Also can tell mec From the service from the service department receptionist to getting a loaner car assigned and customer service from Kyle was great. Also can tell mechanics took great care of my car and did great work. More

All Good Mike did a great job.. car was clean when we got there .., he went over options and features on the car .. finance was hassle free as well .. all good Mike did a great job.. car was clean when we got there .., he went over options and features on the car .. finance was hassle free as well .. all good 😊!! More

Awesome service My visit was quick and easy. Kyle was informative and very friendly i would definitely recommend this dealership to everyone i know. The dealer also p My visit was quick and easy. Kyle was informative and very friendly i would definitely recommend this dealership to everyone i know. The dealer also provided breakfast for their guest which is a plus for me! More

Lexus purchase The sales associate was very professional and helpful in helping my wife find the Lexus vehicle she desired to purchase. The financing staff was ver The sales associate was very professional and helpful in helping my wife find the Lexus vehicle she desired to purchase. The financing staff was very professional. Sales staff thoroughly explained the vehicle controls before we drove it home. The total experience was how purchasing a new automobile should be. More

Courteous, efficient, and quality service in under 1 hour. In for 40k service. Found service to be courteous, efficient, and of high quality in under 1 hour. This included a complementary carwash. Great deal In for 40k service. Found service to be courteous, efficient, and of high quality in under 1 hour. This included a complementary carwash. Great dealership. More

Service I am always satisfied with the service I receive. I’ve been coming for 6 years for my 2012 RX350. Kyle Hart is very good. I am always satisfied with the service I receive. I’ve been coming for 6 years for my 2012 RX350. Kyle Hart is very good. More

15,000 checkup Dalton Scott was very professional and very efficient. Will definitely call him for my next checkup. Called me to inform when car was ready to pickup. Dalton Scott was very professional and very efficient. Will definitely call him for my next checkup. Called me to inform when car was ready to pickup. More

They didn’t change my clock to correct time. Took too long to do the 10000 mile service. Didn’t change clock time. Overall wasn’t much friendly. Want help with my apple telephone to the vehicle. Took too long to do the 10000 mile service. Didn’t change clock time. Overall wasn’t much friendly. Want help with my apple telephone to the vehicle. More