Sterling McCall Lexus Clear Lake

Excellent customer service As usual, service at this dealership was excellent. Work was performed ahead of schedule. My service professional, Elmer Agosto, was courteous, prof As usual, service at this dealership was excellent. Work was performed ahead of schedule. My service professional, Elmer Agosto, was courteous, professional , and went above and beyond to make sure that everything happened as promised and in a timely manner. Love this dealership and their service professionals! More

Outstanding Service EXCEPT I have bought 4 or 5 LS series since 1990 and have received outstanding service, On 7-25-17 I turned my LS460 in for wheel balancing and a detail of t I have bought 4 or 5 LS series since 1990 and have received outstanding service, On 7-25-17 I turned my LS460 in for wheel balancing and a detail of the car. At the Service area my service tech had moved from an office to a cubicle area shared by 2 techs---and no chair or privacy to be with the customer. A key factor in buying another Lexus is the service. What is going on here?? Another change is now you go to a service reception area to obtain a loaner which has 3-4 workers. It took 27 minutes to obtain the paperwork for the loaner----in the past my service tech had it done in a few minutes---What is going on here?? The overall facility is outstanding---great customer waiting area--open area with TV--quiet area--and work area with devices. Coffee and refreshments available--very clean and comfortable. But who and why the service tech changes--RETHINK them whoever you are!! Dr. Gamble More

First 5000 miles The Nx200t.It has been running great. Time for the 1st 5K check up. Patrick our svce. Advisor a total detail minded individual treated my wife and I v The Nx200t.It has been running great. Time for the 1st 5K check up. Patrick our svce. Advisor a total detail minded individual treated my wife and I very courteously and professionally. We will be back with pleasure for the next 10k.service. More

Oil change and noise inside dash Patrick was very helpful and supportive regarding the repair. It was a minor problem that he expedited without charge, very impressed. His technician Patrick was very helpful and supportive regarding the repair. It was a minor problem that he expedited without charge, very impressed. His technician apparently found the problem and immediately tightened the loose bolts More

Lexus GX470 Was met by David Wurman, which I detailed the issue with the alignment. Even tho I arrived later in the day, without hesitation, David had he issue ad Was met by David Wurman, which I detailed the issue with the alignment. Even tho I arrived later in the day, without hesitation, David had he issue addressed and the technician Arturo, spent the appropriate time fixing the alignment issue. Good Job! More

Fantastic Samuel was helpful and nice throughout the whole process. I would highly recommend him to my family / friends when they in the market for a car. Samuel was helpful and nice throughout the whole process. I would highly recommend him to my family / friends when they in the market for a car. More

My visit was to have side molding placed on my 2015 NX200T Well, my car already had the side molding which I dearly love. Mycar's name is Bella because she's everything one could want in a car, Well, my car already had the side molding which I dearly love. Mycar's name is Bella because she's everything one could want in a car, More

Clear lake lexus We have purchased 4 Lexus cars over the last 15 years because of their over the top customer service and vehicle reliability. Doing business with Lexu We have purchased 4 Lexus cars over the last 15 years because of their over the top customer service and vehicle reliability. Doing business with Lexus has always been a pleasure! More

New car Buying a new car has never been easier! I am very impressed with the excellent customer service. The staff is very friendly and helpful! Pam Buying a new car has never been easier! I am very impressed with the excellent customer service. The staff is very friendly and helpful! Pam More

Excellent service from beginning to end We had the pleasure of working with Brian. He responded to an inquiry from their website immediately on a Sunday. The vehicle we wanted was available, We had the pleasure of working with Brian. He responded to an inquiry from their website immediately on a Sunday. The vehicle we wanted was available, cleaned, and ready when we arrived. The entire process was maybe an hour. Highly recommend. More