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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,317 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,317 reviews

October 02, 2023

My service agent was amazing. I came in no appointment and he took me in and got me done in an hour. Great personality very kind and extremely helpful getting my work done. And he More

by JCWhiteLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Night guy who works late
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Oct 04, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oct 04, 2023 -

JCWhiteLM responded

My service agent was a hero, I did not have an appointments and he took me in and got everything done Awesome professional he deserves 5 Stars for his professionalism and amazing knowledge of great service Johnnie White

September 28, 2023

A car dealership service should at least bring you your car back washed after “complimentary service”… especially if they say they are going to clean it and you wait there for two hours. I don’t think rota More

by elenazamoramd
Recommend Dealer
No
Employees Worked With
Rodriguez
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September 27, 2023

If they’re a 0 rating i should rate that. I just came today to do my 10000 miles complementary service I think it’s totally deceived. The guy name Denis said he will take care oil change and More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denis
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Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about this negative experience with your recent service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Lyza Postell General Manager Email:lpostell@lexusclearlake.com

Oct 18, 2023 -

Mo responded

Thanks for your response I don’t think you want to take care the case I already discussed clearly that the service was totally deceived That person took my signature before I inspected the car. I tried to believe you guys are honest No one called or texted me to take care the issue so I had to go other place to do service again and paid from pocket. I don’t think I will go back your location anymore. I will never recommend anyone else to go there

September 27, 2023

Great service. Tho customer service representative was very helpful . She made sure I knew what was going on with my car. More

by Hypolich
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica
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Sep 29, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 24, 2023

People are very polite and helpful, work is professional and reliable. Service is on time. More

by NRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 23, 2023

Erika Presley is very professional and courteous. Very happy with her service and efficiency. Highly recommend to all my family and friends More

by azamfarooqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled that Erika provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 23, 2023

The check in process was quick and smooth. Kevin was very helpful. They kept in touch about the work needed. I have been a regular customer for over 6 years. More

by rakesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin martinez
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled that Kevin provided you with an exceptional service experience. Thank you for your continued support. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 23, 2023

I love the personal attention that my Lexus Advisor Erika gives me. She is very friendly professional and attentive. That’s why I continue going for my Lexus service at Sterling. More

by Rosado.romaniris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear about your outstanding experience with Erika in our Service department. Providing exceptional and professional service is a top priority. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we appreciate your kind words

September 22, 2023

Fizza was so great and super helpful in helping me get a brand new car! More

by kinsey.droege
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fizza
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to hear that Fizza provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to assisting you in the future.

September 21, 2023

Everyone was very professional and the whole experience was actually pleasant! Highly recommend Daniel Smith. More

by Clare
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Smith
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Sep 24, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled that Daniel provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

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