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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,317 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,317 reviews

October 07, 2023

Great service, easy drop off and pick up. Makes for fast paced process. I appreciate there being a bilingual individual for obvious reasons. The only drawback being it’s location More

by Emanuel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, another bilingual individual
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you had a positive experience with great service, easy drop-off and pick-up, and a bilingual individual to assist you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

I had an issue with my battery and they were able to get me in same day. Kevin was great and the service was fast! More

by vhcawthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are glad to hear that you had a swift and efficient experience with your battery issue at our service center. Providing same-day service and having professionals like Kevin on our team are important aspects of our commitment to customer satisfaction. We're here to ensure your vehicle is running smoothly and to provide you with excellent service. Thank you for choosing us!

October 05, 2023

They had my car for 40 days for a two hour diagnostic that is still incomplete. Tech didn’t do any paperwork until I showed up to ask for my car back. Of course they still charged me. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean, Kevin, David
Report | Print
Oct 16, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about this inconvenience you experienced in getting your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jesse Rodriguez, Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

October 04, 2023

Great customer service the people are tremendously friendly and helpful. Shout out to Brian, Jonatan, West and Mr. Robert new car sales manager 👏 , and Deanna! More

by Denita J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Jonathan, Deanna, West
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Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

The people are very courteous and helpful. The professionalism could improve ! However, Kevin exemplified professionalism and went out of his way to make it clear what my car needed and did n More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 04, 2023 -

Michele responded

Kevin did an excellent job with no pressure The person who took my call when I called to make my appointment did not tel me the correct service my car needed. Other than that I was happy with how everything was handled. Thank you!

October 04, 2023

Purchased new RX 350, sales and finance knowledge and support was excellent. Wonderful review of and instructions on new tech features was provided by Sales and Tech Support as well. More

by MimiCR7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Kieta Rosen and Alberto Salazar
Report | Print
Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new RX 350! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Hillary was very great sales woman very professional I will tell anyone about her and the service she brings to the dealership it was a pleasure meeting such a beautiful person like Hillary. More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hillary
Report | Print
Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled that Hilary provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 03, 2023

Quality work performed during my service appointments! Keep up the good work! Advisor was polite & knowledgeable! More

by Taxman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
Report | Print
Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

We are glad to hear that you've received quality work during your service appointments and that your advisor was polite and knowledgeable. Thank you for your business, and we look forward to serving you again in the future.

October 02, 2023

Professional, fast, helpfull. One of the best dealer in town. Will recommend for all the friends and family More

by Petervu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kalvin
Report | Print
Oct 03, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

Excellent dealership. Quick and very professional .work was done in a very timely manner. I would highly recommend this dealership . More

by grdc3161@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Oct 03, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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