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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,001 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,001 reviews

October 12, 2024

Excellent service. Kevin is very efficient and kind. There was not time waiting. Reasonable cost More

by Meryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
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Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Meryann, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2024

Very thorough high quality work. Excellent reception, shop and waiting area. Start and finish on time. More

by rmarkiew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 12, 2024

Very friendly and professional! Entire staff courteous and friendly! Great to work with and very accommodating to my wife! More

by Stephen Daigre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Stephen, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 11, 2024

Dennis was great, thanks for all your help! I appreciate your fast responses while my vehicle was in service, see you next visit! More

by arcemaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

The service department is well trained & so courteous. Phil my service advisor explained everything to me. He said 2 hours & my car was ready in 2 hours! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil- service manager for me
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you Angela for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

Great service here with authentic parts specifically designed for our Lexus 350. Keep up the good work. More

by rusty.adams.tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 10, 2024

Excellent service every single time! Patrick at The service department is awesome. 5 stars ✨ dealer!! More

by Rdze87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2024

My car purchase was perfect! ! No pressure from cars salesperson or any finance manager. Thank you Kalvin for making my car purchase so great! More

by alicia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalvin
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Kalvin! Thank you, and have a fantastic day!

October 09, 2024

It is mid October and still have not received spare key for car purchased in February. chip shortages were the excuses. Should not have sold incomplete product and kept giving customer the run around More

by Monicac.wang
Recommend Dealer
No
Employees Worked With
Jack Way and his manager
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Monicac.wang, Thank you for letting us know about the spare key issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Jesse Rodriguez Aftersales Director jrodriguez1@lexusclearlake.com

October 08, 2024

Always had great customer service with everyone there. The best part for my child is he loves the snacks they offer. More

by B23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and Kevin
Report | Print
Oct 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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