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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,180 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,180 reviews

July 22, 2023

Great service tech David Wurman He answered all my questions and concerns. Service was fast and easy. More

by Alindam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Wurman
Jul 22, 2023 -

Alindam responded

David Wurman answered all my questions and concerns. This is my first Lexus and was looking forward to the great Lexus service everyone is always talking about. David did not disappoint he is great. Service was fast and easy.

July 22, 2023

Clear Lake Lexus is the best place to take a vehicle sevices. Their customer services are excellent! Especially, Erica Pressley is my service advisor she is a Plus! More

by Choi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Pressley
Jul 22, 2023 -

Choi responded

I did purchased my vehicle at Clear Lake Lexus. I am glad I did! Customer services are excellent! Every time I take my vehicle to have services, they always treated me as special customer! Very pleasant!

Jul 22, 2023 -

Choi responded

The best!

July 21, 2023

Easy to schedule an appointment for service. Lots of availability. Waited onsite. Plenty of seating. Very comfortable. Service was quick and completed in under the estimated time. Facility was c More

by Graddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 02, 2023 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 20, 2023

I always rate the Sterling McCall Lexus Service Department as the best. My most recent visit confirmed my opinion. The advisor, Patrick was able help me on short notice and resolved my car problem More

by rwalto1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 01, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 18, 2023

Amazing service and attention! Kevin went above and beyond serving our car. I would definitely be back for upcoming services More

by yulchikcds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 24, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for being our customer, we appreciate your kind words!

July 14, 2023

Very good staff. 7/12/23 I have to wait more than 1.1/2 hours to pick up my car , it scheduled pick up time at 2pm . I dropped my car at 8 am as scheduled appoint More

by Ychgk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 15, 2023 -

Sterling McCall Lexus Clear Lake responded

We strive to make sure you are satisfied with our services and welcome any feedback on ways we can improve. We apologize for any inconvenience you may have experienced on this visit, but please be assured, we will be looking into the issue. Thank you for your business and for taking the time to review our services. We hope to assist you again in the future.

July 13, 2023

My purchase of my 2022 RX was so easy and hassle free. I take it in regularly for service at this dealership as well and they’re always quick and helpful. More

by M.nelson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Aug 02, 2023 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 13, 2023

I purchased a 2022 Audi q7 premium end of June. It was delivered with a chip in window and have issue with sensor. Text my Salesman. Keep calling no one will return my phone call. It's been 2 we More

by sherri8391
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Amia
July 12, 2023

We appreciated the assistance of our salesman Tony Hendricks and Rowan(so?) who handled the closing paperwork. All very friendly, courteous and helpful. More

by Susan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Hendricks
Aug 03, 2023 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 12, 2023

Patrick Schoenvogel is the best service representative I’ve ever had. .I also like my sales representative Glenn Russam very much. More

by Fredodom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shonvogel
Aug 02, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words for our staff, we appreciate it!

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