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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,317 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,317 reviews

October 25, 2023

Organized, clean, professional, thorough, effective, efficient, professional , welcoming, supportive, super, friendly, pleasant, great, excellent, good environment More

by Carl M. BURSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

It's clear that you had a very positive experience at Sterling McCall Lexus Clear Lake, and your descriptions include words like organized, clean, professional, thorough, effective, efficient, welcoming, supportive, super, friendly, pleasant, great, excellent, and a good environment. Your detailed feedback paints a picture of a well-run and customer-centric establishment. Your feedback is valued!

October 25, 2023

Great service as always, top notch. Alice always goes out of her way to make sure your taken care of and well informed through the whole process. More

by Ppursegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
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Nov 02, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you received great service and that Alice always goes out of her way to ensure you are well taken care of and informed throughout the process. Having a service advisor who is attentive and informative can greatly enhance the service experience. Your positive feedback is much appreciated!

October 24, 2023

Nice people working around , Excellent Mechanic they know what they doing make customers happy, they need get a raids More

by Alan Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martinez Careon
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that you had a positive experience with the mechanics and staff at your service center. Quality service that makes customers happy is indeed important. Your input can help others make informed decisions about their service choices. Thank you for your review!

October 23, 2023

David Wurman in Service Department is top notch. Cannot go wrong with having David assist you for any service needs. More

by Lexus Enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
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Oct 25, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that David in the Service Department is top-notch and that you highly recommend him for any service needs. Having a dedicated and reliable service advisor like David can make a significant difference in ensuring your vehicle's maintenance and repair needs are met. Your positive feedback and recommendation are appreciated!

October 23, 2023

Great service and professional staff. Was easy to get my car serviced without any hassle 10/10 would go again More

by rubenrodriguez5974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Report | Print
Oct 25, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you received great service from our professional staff and had an easy experience getting your car serviced without any hassle. Your positive feedback and your willingness to return are greatly appreciated. Enjoy your well-serviced car!

October 22, 2023

Service is always great and quick. Woody Sweet is a great service rep. and keeps me fully informed. More

by russell_serafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Sweet
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Oct 24, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you consistently receive great and quick service and that Woody Sweet, your service representative, keeps you fully informed. Clear communication and a dedicated service representative can make your automotive service experience more enjoyable. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

They are very friendly and professional. A+ rating for service and staff. Highly recommend to anyone. More

by Sarah.DeSantiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 24, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Quick service on my car today , handled my needs efficiently. Car was clean when I got it back. More

by Jglowphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 24, 2023 -

Sterling McCall Lexus Clear Lake responded

We are glad to hear that you received quick and efficient service on your car and that your vehicle was returned to you clean. Prompt and effective service, along with a clean car, can make for a satisfying customer experience. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Very friendly and helpful and Rachel our salesperson is very knowledgeable and a great person and asset to your company More

by lhendershot105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel
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Oct 20, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that Rachel, your salesperson, provided you with friendly and knowledgeable service during your visit. A great salesperson can make a big difference in the car-buying experience. Enjoy your new vehicle!

October 19, 2023

I've been twice to service and the repairs have been done right the first time. This service group is stellar! More

by Lexusowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica p, Gabriel, jesse
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Oct 21, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you've had a stellar experience with the service group, where the repairs were done right the first time during your two visits. Getting the repairs done correctly on the first attempt is a testament to our skill and dedication. Your positive comments and satisfaction are important.

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