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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,271 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,271 reviews

October 03, 2023

Hillary was very great sales woman very professional I will tell anyone about her and the service she brings to the dealership it was a pleasure meeting such a beautiful person like Hillary. More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hillary
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Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled that Hilary provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 03, 2023

Quality work performed during my service appointments! Keep up the good work! Advisor was polite & knowledgeable! More

by Taxman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
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Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

We are glad to hear that you've received quality work during your service appointments and that your advisor was polite and knowledgeable. Thank you for your business, and we look forward to serving you again in the future.

October 02, 2023

Professional, fast, helpfull. One of the best dealer in town. Will recommend for all the friends and family More

by Petervu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kalvin
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Oct 03, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

Excellent dealership. Quick and very professional .work was done in a very timely manner. I would highly recommend this dealership . More

by grdc3161@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 03, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 02, 2023

My service agent was amazing. I came in no appointment and he took me in and got me done in an hour. Great personality very kind and extremely helpful getting my work done. And he More

by JCWhiteLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Night guy who works late
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Oct 04, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oct 04, 2023 -

JCWhiteLM responded

My service agent was a hero, I did not have an appointments and he took me in and got everything done Awesome professional he deserves 5 Stars for his professionalism and amazing knowledge of great service Johnnie White

September 28, 2023

A car dealership service should at least bring you your car back washed after “complimentary service”… especially if they say they are going to clean it and you wait there for two hours. I don’t think rota More

by elenazamoramd
Recommend Dealer
No
Employees Worked With
Rodriguez
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September 27, 2023

If they’re a 0 rating i should rate that. I just came today to do my 10000 miles complementary service I think it’s totally deceived. The guy name Denis said he will take care oil change and More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denis
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Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about this negative experience with your recent service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Lyza Postell General Manager Email:lpostell@lexusclearlake.com

Oct 18, 2023 -

Mo responded

Thanks for your response I don’t think you want to take care the case I already discussed clearly that the service was totally deceived That person took my signature before I inspected the car. I tried to believe you guys are honest No one called or texted me to take care the issue so I had to go other place to do service again and paid from pocket. I don’t think I will go back your location anymore. I will never recommend anyone else to go there

September 27, 2023

Great service. Tho customer service representative was very helpful . She made sure I knew what was going on with my car. More

by Hypolich
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica
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Sep 29, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 24, 2023

People are very polite and helpful, work is professional and reliable. Service is on time. More

by NRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 23, 2023

Erika Presley is very professional and courteous. Very happy with her service and efficiency. Highly recommend to all my family and friends More

by azamfarooqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Report | Print
Sep 26, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled that Erika provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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