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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,277 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,277 reviews

October 12, 2023

Very pleased with service/recommendations . Woody was very helpful and knowledgeable. Very pleased! Thank you More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Sweet
Oct 13, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you were very pleased with the service and recommendations, and that Woody was helpful and knowledgeable. It's always a great feeling when you receive excellent assistance. Thank you for sharing your positive experience

October 12, 2023

Nice clean facility with nice amenities for the customers waiting on their vehicles. I only wished you guys have loaner vehicles to drive around instead of waiting for 2 hours for service. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Oct 14, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that Sterling McCall Lexus Clear Lake is clean and provides nice amenities for customers waiting on their vehicles. Your feedback about having loaner vehicles as an option for customers is valid and can enhance the overall service experience, providing more convenience. Thanks for sharing your thoughts!

October 11, 2023

We been there for tire rotation it took almost 2 hours slow service they need to improve More

by abiera_toymentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 10, 2023

It was always a pleasant trip to Sterling McCall Lexus Clear Lake. Especially with Dean Levoy as my trusted service advisers. He will always try to get in quick and out in no time. He checks up on me when More

by dpconcepcion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levoy
Oct 12, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that your trips to Sterling McCall Lexus Clear Lake have consistently been pleasant, and Dean has been instrumental in making your experiences enjoyable. Having a trusted service advisor like Dean can make a significant difference in the overall service experience. It's fantastic to know that you have more time to relax and enjoy your day, rather than worrying about your car's service. Thank you for sharing your feedback.

October 10, 2023

The experience was very excellent. Everyone was very professional. The car drive great. Thank you More

by lisatuyet79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yung Truong
Oct 12, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Never makes it had to get an appointment. Everyone is very friendly.(Dennis) can’t say anything bad about the service. More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 11, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that getting an appointment is easy and that everyone at our service center, including Dennis, is very friendly. A hassle-free experience and friendly staff are key to customer satisfaction. Your positive comments are greatly appreciated, and I'm here to assist you with any questions or concerns you may have.

October 09, 2023

Service is top notch. I've been receiving notifications either through email or text reminding me of due maintenance. I like that feature so I have less thing to remember. More

by linh.dt.phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
Oct 11, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear about your top-notch service experience at Sterling McCall Lexus Clear Lake. The proactive notifications for due maintenance are a great convenience, and the warm greetings, attention to detail, and spacious waiting area contribute to a pleasant visit. Getting frequent updates on the maintenance process and having your car vacuumed and washed every time are additional touches that enhance the overall experience. Safe and enjoyable driving with your well-maintained vehicle, and thank you for sharing your positive experience!

October 08, 2023

Service was fast and efficient, big help from staff. Will be coming back for future work More

by Trace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Kevin
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

Kevin was cordial and forthcoming, he explained all the necessary items that was going to be done with this service. I recommend him highly! More

by prbonin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided cordial and forthcoming assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

Extremely courteous and impeccable service. My salesperson still keeps in touch with me. The service department is great as well. More

by Toshasmith363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy, Randall, Dale
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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