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Sterling McCall Lexus Clear Lake
Houston, TX
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,182 reviews
August 14, 2023
Mr. Forshey was very knowledgeable and professional, he was very helpful in helping us understand the workings of our new car , I would definitely recommend him and the dealership! was very helpful in helping us understand the workings of our new car , I would definitely recommend him and the dealership! More
by Coronatx53
Employees Worked With
Cannot remember all names
August 12, 2023
I’ve had my Lexus GX for 3 years and have never had any issues with the service team. This particular time I’m not sure what is going on in the department but I have had an awful experience. The communicat issues with the service team. This particular time I’m not sure what is going on in the department but I have had an awful experience. The communication with my consultant Dennis has be terrible. They have had mr vehicle now for 9 days. Within that time I have called daily for updates and only 2 calls have been returned. We were directed to the service director Jesse who promised to update us and never did. My calls are going unanswered or returned. When I tried to halt all further repairs 3 days ago, I was told the repairs had been completed but there was a defective part that needed to be replaced so I could not pick it up yet. I am very disappointed in the service I have received and they are not aligning with the Lexus brand. More
by deynawill
Employees Worked With
Dennis
August 11, 2023
Good service. David Wurman takes good care of the customer and very responsive. Effective in explaining what needs to be done without pushing. Great dealership David Wurman takes good care of the customer and very responsive. Effective in explaining what needs to be done without pushing. Great dealership to bring my car for service. More
by roscos2011
Employees Worked With
David Wurman
August 10, 2023
My service advisor Patrick was very professional and still made me feel as a friend more than a customer. He explained all my services and additional services that I will need in the future. still made me feel as a friend more than a customer. He explained all my services and additional services that I will need in the future. More
by cfo2892621@aol.com
Employees Worked With
Patrick
August 09, 2023
David in service was great. He listened to my concerns, ensured my questions were answered and kept me informed throughout the day. He listened to my concerns, ensured my questions were answered and kept me informed throughout the day. More
by nurs4peds
Employees Worked With
David, Austin with Safe Tech
August 05, 2023
Feel I need to upset and angry, but just not existent. Again, best experience ever. I own several cars, domestic dealers. It’s a a headache every single time I go in. Not the case with Sterling McCall. My Again, best experience ever. I own several cars, domestic dealers. It’s a a headache every single time I go in. Not the case with Sterling McCall. My Service Advisor, she is amazing. Plus first time in my life, they came up to me for provide a loaner car while getting serviced. I told the guy, “im not paying for a rental car, till this is figured out with my warranty and they cover it ” he said “sir, it’s a loaner, we don’t charge you”. I was in shock. Literally, the best dealership I’ve ever dealt with. More
by LooseCannon
Employees Worked With
Alice
