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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,300 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,300 reviews

December 10, 2023

Everyone was very friendly and professional. The service manager was very thorough and honest. After our road testing for a week we are certain that all the problems with the vehicle were taken More

by Scott
Workmanship
Recommend Dealer
Yes
Employees Worked With
Woody, Paul
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Dec 12, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

December 10, 2023

It took 140 minutes to get my oil changed, which is way too long, especially when I had a 9am appointment. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
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Dec 13, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jesse Rodriguez Service Director (281) 853-1413 jrodriguez1@Sterlingmccalllexusclearlake.com

December 09, 2023

From start to finish, I’m very pleased with the service I received. Kevin did a great job! More

by theresa.ryholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 12, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

The service we was very fast. People were extremely polite and kind. It was a good experience. Thanks! More

by Ruslan Baiazitov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
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Dec 12, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 12, 2023 -

Ruslan Baiazitov responded

Many thanks! So looking forward to our future collaboration😊

December 09, 2023

I love the customer service! Everyone has been so nice and trustworthy! I’m Always satisfied when I leave! Thats why I keep coming back! More

by valleryrose14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 12, 2023 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! Consistently experiencing great customer service and feeling satisfied each time you leave speaks to Sterling McCall Lexus Clear Lake's commitment to excellence. Trustworthiness and friendliness can certainly make a huge difference in choosing where to take your business. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Experience with the company is very important and I am very grateful. Thank you so much More

by fishinfox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. Very good
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Dec 12, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Both sales and service personnel were very friendly, helpful, and pleasant to interact with. Very responsive, answered all of our questions, and made our buying experience very easy. More

by collin.williams1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Emirler, Kevin (Service Dept.)
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Dec 09, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear about your positive experience with both the sales and service personnel at Sterling McCall Lexus Clear Lake! Friendly, helpful, and responsive staff can truly enhance the buying experience, making it easier and more enjoyable for customers. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

This dealearship has Superior Service and they do their best to ensure that you leave satisfied! Alice is Phenomenal!!!! More

by Charles Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice, Cheyanne
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Dec 09, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that Sterling McCall Lexus Clear Lake provides exceptional service, especially with Alice! Having a phenomenal experience can make a difference when you're getting your car serviced. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Lexus of clear lake has been consistent on their quality of customer service and maintenance service. Always a follow up to the customer. Making sure the customer is taking care of and satisfied. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodey
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Dec 09, 2023 -

Sterling McCall Lexus Clear Lake responded

Consistency in quality customer service and maintenance at Sterling McCall Lexus Clear Lake is fantastic! Our commitment to follow-ups and ensuring customer satisfaction truly sets a high standard for service. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

This dealership is always first class just like their product! Patrick my service manager is amazing! Always professional and never disappoints. Very satisfied with him and this dealership! More

by sxsess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Dec 09, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear about your excellent experiences at Sterling McCall Lexus Clear Lake! First-class service and a great product truly make a difference, and having a service manager like Patrick who is consistently professional and satisfying is invaluable. We appreciate your business. We look forward to assisting you in the future.

Dec 11, 2023 -

sxsess responded

Thank you! Happy Holidays!

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