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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,183 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,183 reviews

October 10, 2023

The experience was very excellent. Everyone was very professional. The car drive great. Thank you More

by lisatuyet79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yung Truong
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Oct 12, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Never makes it had to get an appointment. Everyone is very friendly.(Dennis) can’t say anything bad about the service. More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Oct 11, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that getting an appointment is easy and that everyone at our service center, including Dennis, is very friendly. A hassle-free experience and friendly staff are key to customer satisfaction. Your positive comments are greatly appreciated, and I'm here to assist you with any questions or concerns you may have.

October 09, 2023

Service is top notch. I've been receiving notifications either through email or text reminding me of due maintenance. I like that feature so I have less thing to remember. More

by linh.dt.phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
Report | Print
Oct 11, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear about your top-notch service experience at Sterling McCall Lexus Clear Lake. The proactive notifications for due maintenance are a great convenience, and the warm greetings, attention to detail, and spacious waiting area contribute to a pleasant visit. Getting frequent updates on the maintenance process and having your car vacuumed and washed every time are additional touches that enhance the overall experience. Safe and enjoyable driving with your well-maintained vehicle, and thank you for sharing your positive experience!

October 08, 2023

Service was fast and efficient, big help from staff. Will be coming back for future work More

by Trace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Kevin
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

Kevin was cordial and forthcoming, he explained all the necessary items that was going to be done with this service. I recommend him highly! More

by prbonin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided cordial and forthcoming assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

Extremely courteous and impeccable service. My salesperson still keeps in touch with me. The service department is great as well. More

by Toshasmith363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy, Randall, Dale
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

Great service, easy drop off and pick up. Makes for fast paced process. I appreciate there being a bilingual individual for obvious reasons. The only drawback being it’s location More

by Emanuel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, another bilingual individual
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you had a positive experience with great service, easy drop-off and pick-up, and a bilingual individual to assist you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

I had an issue with my battery and they were able to get me in same day. Kevin was great and the service was fast! More

by vhcawthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 10, 2023 -

Sterling McCall Lexus Clear Lake responded

We are glad to hear that you had a swift and efficient experience with your battery issue at our service center. Providing same-day service and having professionals like Kevin on our team are important aspects of our commitment to customer satisfaction. We're here to ensure your vehicle is running smoothly and to provide you with excellent service. Thank you for choosing us!

October 05, 2023

They had my car for 40 days for a two hour diagnostic that is still incomplete. Tech didn’t do any paperwork until I showed up to ask for my car back. Of course they still charged me. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean, Kevin, David
Report | Print
Oct 16, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about this inconvenience you experienced in getting your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jesse Rodriguez, Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

October 04, 2023

Great customer service the people are tremendously friendly and helpful. Shout out to Brian, Jonatan, West and Mr. Robert new car sales manager 👏 , and Deanna! More

by Denita J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Jonathan, Deanna, West
Report | Print
Oct 05, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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