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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,183 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,183 reviews

October 17, 2023

Excellent service! Kevin was knowledgeable, friendly, and answered all my questions. Thanks again for your help! More

by Tara C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Oct 17, 2023 -

Tara C responded

Thanks for everything!

October 16, 2023

Erika and Alice are great service advisers. The service dept personnel are thorough and precise. Highly recommend. More

by Micah Duckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika and Alice
Report | Print
Oct 18, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your recommendation! It's fantastic to hear that Erika and Alice have been great service advisers and that the service department personnel are thorough and precise in their work. Your feedback is greatly appreciated, and we're here to continue providing excellent service and support. Your satisfaction is important to us!

October 16, 2023

The people are great and the service people perform a detailed inspection. The car wash personnel do an awesome job on your vehicle. More

by Brucevaughan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback! It's fantastic to hear that you've had a great experience with our people and that the service team performs a detailed inspection. Additionally, it's great to know that the car wash personnel do an awesome job on your vehicle. Your satisfaction is important to us, and we're here to provide top-notch service and support. Thank you for choosing us!

October 15, 2023

Glenn is very knowledgeable and pleasant. I would recommend him to anyone who is interested in purchasing an automobile. More

by jjnesser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Russum
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Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your recommendation! It's great to hear that Glenn is very knowledgeable and pleasant to work with. We greatly appreciate your kind words, and we're here to assist anyone interested in purchasing an automobile. If you have more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us!

October 14, 2023

Erica Pressley is an excellent service advisor. Keeps me informed and no surprises. Good experience More

by matthew.taylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Pressley
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Erica provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

Mr. Holmes is always so nice and gets me in and out of the dealership quickly! Thank you More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
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Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that Mr. Holmes is always so nice and efficient in getting you in and out of the dealership quickly. Your time and satisfaction are important to us, and we're here to continue providing you with excellent service. Thank you for choosing us, and we look forward to serving you again!

October 12, 2023

Very pleased with service/recommendations . Woody was very helpful and knowledgeable. Very pleased! Thank you More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Sweet
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Oct 13, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you were very pleased with the service and recommendations, and that Woody was helpful and knowledgeable. It's always a great feeling when you receive excellent assistance. Thank you for sharing your positive experience

October 12, 2023

Nice clean facility with nice amenities for the customers waiting on their vehicles. I only wished you guys have loaner vehicles to drive around instead of waiting for 2 hours for service. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
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Oct 14, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that Sterling McCall Lexus Clear Lake is clean and provides nice amenities for customers waiting on their vehicles. Your feedback about having loaner vehicles as an option for customers is valid and can enhance the overall service experience, providing more convenience. Thanks for sharing your thoughts!

October 11, 2023

We been there for tire rotation it took almost 2 hours slow service they need to improve More

by abiera_toymentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
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Oct 17, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 10, 2023

It was always a pleasant trip to Sterling McCall Lexus Clear Lake. Especially with Dean Levoy as my trusted service advisers. He will always try to get in quick and out in no time. He checks up on me when More

by dpconcepcion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levoy
Report | Print
Oct 12, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that your trips to Sterling McCall Lexus Clear Lake have consistently been pleasant, and Dean has been instrumental in making your experiences enjoyable. Having a trusted service advisor like Dean can make a significant difference in the overall service experience. It's fantastic to know that you have more time to relax and enjoy your day, rather than worrying about your car's service. Thank you for sharing your feedback.

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