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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,186 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,186 reviews

November 03, 2023

We were very pleased with the young man that helped us, sorry I can’t remember his name,but he was very pleasant and helpful and made us feel welcomed. More

by Rosella Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry this short term memory loss. Can’t recall his name. Please look it up because I want to give him the highest marks possible
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Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

A little time consuming, but overall a great experience. It was a pleasure working with Melissa, Rawan and calvin. More

by bettysuesmith
Recommend Dealer
Yes
Employees Worked With
Melissa
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Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled that Melissa, Rawan, and Calvin provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 02, 2023

Untrustworthy disrespect the gm is disrespectful the xxxxx lies i would never do business there More

by mike.ware910
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Gm
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November 01, 2023

The staff always takes care in a professional manner Especially Erika who’s my advisor for maintenance More

by cecilio.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
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Nov 03, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that the staff, and especially Erika, at the place you visit takes care of your needs in a professional manner. Having a dedicated advisor for maintenance can help ensure a smooth and consistent experience. Thank you for your business!

October 31, 2023

Sterling McCall Lexus never disappoints. My hat is out for the staff especially Kevin Martinez More

by MrHunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Nov 02, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that Sterling McCall Lexus Clear Lake has consistently met your expectations and that you're appreciative of our staff, especially Kevin. Your positive feedback is much appreciated, and we are glad to hear that you've had a satisfying experience with us!

October 28, 2023

This dealership is always prompt when they tell you how long the service is likely to take and keeps you updated along the way. I really appreciate that. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
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Nov 02, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that Sterling McCall Lexus Clear Lake is prompt in providing you with accurate service time estimates and keeps you updated throughout the process. Effective communication and keeping customers informed are important aspects of a positive service experience. Your positive feedback is much appreciated!

October 27, 2023

Kevin Martinez was of great assistance. He explained everything clearly and the process was fast and easy. More

by miguelangelsrt@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that Kevin provided great assistance and explained everything clearly, making the process fast and easy. Knowledgeable and efficient staff can greatly enhance the overall customer experience. Your feedback is valued!

October 26, 2023

Excellent customer service fast friendly service. Excellent customer service. Fast friendly customer service. Excellent service More

by Joe Deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that you experienced excellent customer service and found the service to be fast and friendly. Excellent service and friendly staff can make a significant difference in your overall experience. Your positive feedback is valued!

October 25, 2023

The maintenance service I received today was great. My service advisor Ms. Alice Parnell was very patient and professional . More

by Donald Haynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

We glad to hear that you had an excellent customer service experience with friendly staff who answered all your questions and provided you with a ride. Providing such assistance and ensuring customer satisfaction is crucial for any business. Thank you for sharing your positive experience!

October 25, 2023

Organized, clean, professional, thorough, effective, efficient, professional , welcoming, supportive, super, friendly, pleasant, great, excellent, good environment More

by Carl M. BURSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
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Oct 31, 2023 -

Sterling McCall Lexus Clear Lake responded

It's clear that you had a very positive experience at Sterling McCall Lexus Clear Lake, and your descriptions include words like organized, clean, professional, thorough, effective, efficient, welcoming, supportive, super, friendly, pleasant, great, excellent, and a good environment. Your detailed feedback paints a picture of a well-run and customer-centric establishment. Your feedback is valued!

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