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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,303 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,303 reviews

January 29, 2024

Great service and a wonderful customer service and will be buying a 3 car from this dealership More

by Neel.patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 29, 2024

Although I didn't have an appointment my service provider Kevin was able to get me in full an oil change with no problem. More

by Jeromehouston86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Jan 31, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 29, 2024

Patrick is the best service advisor ever! He keeps me posted on the progress of my car and explains everything More

by fbatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 31, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Patrick provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 29, 2024

Car was empty Only one set of keys The remote control battery was dead Paid $50.00 to replace the battery More

by Jvaldezmx11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antonio
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Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 28, 2024

Excellent work. Thank you for your service.. Customer satisfaction is always your top priority. Staff is very professional and courteous. More

by Barclay diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

My service manager always is very helpful and professional, he explains clearly what is needed to be done, and how long would it take to complete the required service More

by drhassanmoghaddam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

Oil change service for Lexus Es350. Service manger Patrick just try to rush at check in. He just try to up sale. I was there for oil change which they had special on line for $49.99 up More

by Medallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Schoenvogel
Report | Print
Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize that your experience with Patrick was unpleasant. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jrodriguez1@Sterlingmccalllexusclearlake.com Jesse Rodriguez, Service Director

January 23, 2024

Great services, employees are very professional. Inside waiting area is very clean and there are some beverages for free More

by boniphacemasau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

David Wurman, my Lexus Service Consultant, is professional and goes way beyond normality in making sure I receive great service. I would definitely recommend anyone with a Lexus vehicle to have More

by Kelling.davidh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

Alice Parnell service expert is so friendly and listen to my concerns and also explain the finding. More

by sweetpierosalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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