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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,187 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,187 reviews

November 14, 2023

We received a very good customer service. Nice looking company. The toilet is sooooo neat, the best l ve ever seen. The guy that attended to us is called Tony Hendricks, he deserves an award. More

by Sola_fatoki@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hendricks
Nov 16, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had an exceptional experience at Sterling McCall Lexus Clear Lake, and Tony made a lasting impression with his professionalism and patience! Providing top-notch service, especially when bombarded with questions, demonstrates a commitment to customer satisfaction. It's great to hear that the overall environment, including the facilities and staff, contributed to such a positive experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Erica is the person who helped me and she did a great job always has .I’ve used her for years and she also reminded me that I didn’t owe anything for the work that they did because it was covered and I was s More

by jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Nov 14, 2023 -

jesse responded

Here is my review from my last service call.

November 13, 2023

Exceptional service and quality. Only thing was when I was given the price I was told there were NO incentives offered at this time then when I got home and looked it up under the More

by walkerginger89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa crespo
Jan 10, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via phone or email. Lyza Postell General Manager Sterling McCall Lexus Clear Lake Dir. (281) 853-1413

November 07, 2023

Friendly service advisor Patrick. He’s efficient and kind. I love the cleanliness of the waiting areas. Coffee bar and snacks ideal. Comfortable accommodations. More

by chrishowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service, Glenn in sales.
Nov 09, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Patrick provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

The people at Sterling McCall Lexus Clear Lake are just wonderful. Always so personable, knowledgeable and helpful. I will always purchase and use their service department. More

by KJewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 09, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Awesome Service and all the staff is so nice. It is a pleasure to take my car for service More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Nov 08, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

Attentive service. They picked up my car and provided me with a loaner. They were conscious that I had an old car in and worked with me to decide what needed to be done More

by Rhulme3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Kevin
Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

The best staff in Houston. Every time we come for service we are treated like family. More

by gabrielriascos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, Erika and Kevin.
Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

November 04, 2023

Service man was great. Time was good and service was good. No issues with the service More

by Felipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin martinez
Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Amena is wonderful! She is very knowledgeable and thorough. Great on showing the all the features of the vehicle. More

by SRob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amena Hye
Nov 07, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Amena provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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