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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,305 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,305 reviews

February 27, 2024

The process is smooth and easy from check in to check out. Staff is friendly and helpful. The wait area is fantastic. More

by Vtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
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Feb 28, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that your experience from check-in to check-out was smooth and easy and that the staff was friendly and helpful. It's also great to know that you found the waiting area fantastic. We appreciate your positive comments and look forward to serving you again in the future!

February 27, 2024

Dependable Friendly Great hospitality Great customer service Atmosphere Reliable Fast service Efficient Helpful Professional Courteous More

by lilnessa37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
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Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your positive feedback! We are committed to delivering dependable, friendly, and efficient service while maintaining a great atmosphere. Our team values professionalism, and courtesy, and aims for fast and reliable service to ensure an exceptional customer experience. We appreciate your acknowledgment of our efforts.

February 26, 2024

Brought my car in for service at the 5000 mile check up and worked with Alice in the Service Dept. She was outstanding ... explained exactly what the inspection included, how long it would take, etc. Very More

by slfoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
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Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your positive experience with Alice at the service department during your 5,000-mile check-up. It's wonderful to hear that she provided outstanding service, explaining the inspection thoroughly and making the process smooth for you. We appreciate your feedback!

February 25, 2024

Patrick always takes great care of me. Service is tailored to my needs. He makes me feel like I am his only customer. More

by Valerie Brumfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Phil
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Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that Patrick consistently takes great care of you and provides personalized service to meet your needs. Feeling like a valued and prioritized customer is crucial. Safe and happy driving!

February 24, 2024

Hillary my sales representative was very attentive to my needs and was able to locate a vehicle that meet my needs More

by charlie_rizzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hillary Hart
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Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! It sounds like Hillary did a fantastic job in helping you find a vehicle that met your needs. Enjoy your new vehicle!

February 24, 2024

,,,,,,,,,,,,Muy bueno el servicio,,excelente el tiempo de espera lo razonable muy bien,,te lo recomiendo More

by Jazzleny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martínez
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Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

¡Estamos encantados de saber que tuvo una gran experiencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

February 23, 2024

On time and keep the car clean and informed the customer what's going on with the car np complain More

by khuyetl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn't remember
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Feb 26, 2024 -

Sterling McCall Lexus Clear Lake responded

We're pleased to hear that your experience with us was on time, and that you appreciated the efforts to keep your car clean. Clear communication about what's happening with your car is crucial, and we're glad to know that you have no complaints. Thank you for choosing us, and we look forward to serving you again!

February 22, 2024

The process to purchase was quick and efficiently. Jack Way was a nice attentive salesperson More

by imaileric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Way
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Feb 25, 2024 -

Sterling McCall Lexus Clear Lake responded

We're glad to hear that the purchase process was quick and efficient and that Jack was a nice and attentive salesperson. We appreciate your business and thank you for choosing us! Safe travels in your new purchase!

February 22, 2024

My service advisor Dennis was very nice and got my vehicle in and out quickly. More

by Dhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Feb 24, 2024 -

Sterling McCall Lexus Clear Lake responded

We're pleased to hear that your service advisor, Dennis, provided you with excellent service and efficiently took care of your vehicle. We appreciate your business and look forward to serving you in the future!

February 19, 2024

We worked with Jhoanna she was amazing and it was great smooth process. She was well knowledge on all the vehicles. More

by lamarrose2064
Recommend Dealer
Yes
Employees Worked With
Johanna Becerra
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Feb 21, 2024 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear about your positive experience working with Jhoanna! It's great to know that she provided excellent service and made the process smooth for you. We appreciate your feedback on her knowledge of our vehicles. Thank you for choosing us, and we hope you enjoy your new vehicle!

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