Sterling McCall Lexus Clear Lake

Sales person was very low pressure but attentive. Service department Erika has been very helpful and informative Service department Erika has been very helpful and informative More

Did a good work with the oil change and fixed an annoyance free of charge. annoyance free of charge. More

It was a great experience! Enjoyed Kevin as my new service advisor!! Thanks Alot Kevin Enjoyed Kevin as my new service advisor!! Thanks Alot Kevin More

Excellent customer service. I worked with service advisor Ashley Roberts and she was so polite and nice to work with. She was very professional. I've been servicing my car at St I worked with service advisor Ashley Roberts and she was so polite and nice to work with. She was very professional. I've been servicing my car at Sterling McCall Lexus ever since purchasing my vehicle here and will continue to have my vehicle serviced in the future. Thank you. More

Everyone was very nice and professional and kept me informed when my car was ready and getting a carwash. informed when my car was ready and getting a carwash. More

Ashley in the service department was so friendly and easy to work with! She kept me update on the progress. to work with! She kept me update on the progress. More

Kevin was really nice and very helpful to me when I picked my car up and explained everything to me About the services I needed. picked my car up and explained everything to me About the services I needed. More

I don’t believe you should have to bring in your car for service when your car has less than half of the prerequisite mileage. I had to bring my car in with 2300 miles for a 5000 mile checkup service when your car has less than half of the prerequisite mileage. I had to bring my car in with 2300 miles for a 5000 mile checkup More

Was not respectful of the interior of my (older model, 2015) vehicle. Something (some type of tool?) was laid across passenger seat leaving indentation, pin xxxxx puncture on face of glove compartment, no 2015) vehicle. Something (some type of tool?) was laid across passenger seat leaving indentation, pin xxxxx puncture on face of glove compartment, nothing was wiped down nor carpet vacuumed, dirty marks on step on drivers side. My car does not sound the same - it sounds louder, more gruff (hard to explain the sound). VERY DISAPPOINTED. And will definitely not go back. More

The service dept is a nightmare. They used my vehicle for personal use. Took it home with them. I researched it through my lexus app. Brought it back empty on gas. No one is ever They used my vehicle for personal use. Took it home with them. I researched it through my lexus app. Brought it back empty on gas. No one is ever available to speak to. Do not go here. This is only a fraction of the story More