Sterling McCall Lexus Clear Lake

Always a pleasant environment and helpful staff. Thanks to Phil for all your assistance. The wait was a little long but it was a very busy Friday and Phil kept me updated. Thanks to Phil for all your assistance. The wait was a little long but it was a very busy Friday and Phil kept me updated. More

Very customer friendly and they took me without an appointment. I was so grateful! They talked me through each procedure and told me the immediate actions needed and other issues as they found them. appointment. I was so grateful! They talked me through each procedure and told me the immediate actions needed and other issues as they found them. John checked on me regularly and offered updates! More

The team is always helpful when I visit. Johnny was very helpful and kind today and kept me posted on my car. Johnny was very helpful and kind today and kept me posted on my car. More

This is the dealership where I bought my car and it is convenient to get my car serviced here. The staff are helpful, especially the people who check you in for your service provider. The wait time for a convenient to get my car serviced here. The staff are helpful, especially the people who check you in for your service provider. The wait time for a 40,000 mile service was quoted at 1.5 to 1.75 hours but my car was finished and ready for me in just over an hour. The amenities while waiting are nice and the entire dealership was renovated during Covid by new owners. The entire space is clean and open but can sometimes be loud And it is difficult at times to find a quiet place to work at a table with access to plugs. Overall, my service experiences here have been great albeit less personal than before Covid and the ownership change. More

Thanks so much for taking such good care of me, Phil. I'll definitely be back! I'll definitely be back! More

Great customer service. They make me feel at home when I am there. Thank you They make me feel at home when I am there. Thank you More

Fred Forshey was wonderful to work with - a true professional who provided great customer service. We wouldn’t buy a Lexus from anyone else. professional who provided great customer service. We wouldn’t buy a Lexus from anyone else. More

My service consultant Tim was super helpful and thorough! My coupe is well taken care of at this dealership. Also just bought a 2025 NX-350 Lux from them. Great service and professional quality people. My coupe is well taken care of at this dealership. Also just bought a 2025 NX-350 Lux from them. Great service and professional quality people. More

Great communication and customer service from start to finish, the snacks are always a huge plus. finish, the snacks are always a huge plus. More

Service department seems to lack in attentiveness. I waited outside my vehicle in the pull in garage for 5-10 minutes and no one approached me, including Dennis who was right in front of me at his des I waited outside my vehicle in the pull in garage for 5-10 minutes and no one approached me, including Dennis who was right in front of me at his desk. Finally a porter walked by & I asked him for help. Gratefully, he did. My car was washed after servicing but still obviously dirty on the backside by the license plate. More