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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,178 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,178 reviews

January 08, 2025

GREAT SERVICE! The service manager, Patrick, was very helpful and explained what to expect during the service appointment. More

by molg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2025

Work was done in a lot less time than quoted. Friendly staff and superior work. More

by shedillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jan 08, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Shedillon, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2025

Patrick is an excellent advisor , he’s very people friendly / personable ,knowledgeable when it comes to assisting with my vehicle More

by srjtaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 07, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We hope you have a great day!

January 06, 2025

Service department is horrible. Every time I go it’s at least 2-3hr wait. I have had to stand around and wait for an advisor every time I go. You would think that a premium car bran More

by tylerdavidson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean
Jan 08, 2025 -

Sterling McCall Lexus Clear Lake responded

We appreciate your feedback and offer our sincere apologies for any inconvenience you experienced. We are working behind the scenes on reducing the delays our Service Department has been having due to the large amount of traffic. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Fidel Garza Service Director 281-853-1488

January 05, 2025

Very friendly staff, and a waiting area that accommodates anyone. They have a separate area for anyone wanting peace and quiet, watch TV or even the kitchen bar area. Always clean and very welcoming. More

by westrayc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
Jan 06, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

Excellent. The Team did well this time. Seems like a new breed of service personnel. Thanks Mr. Juan Martinez and his assistant. More

by pit_usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez and co.
Jan 06, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thank you, and have a fantastic day!

January 04, 2025

Top notch from start to finish . Our sales person ,Crystle Riles , was exceptional . If you are looking to purchase a vehicle , I highly recommend Sterling McCall Lexus Clear Lake ! More

by manford36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystle Riles
Jan 06, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thanks for the recommendation, and have an amazing day!

January 03, 2025

This dealership always takes excellent care of our vehicle. They don’t try to upsell you. More

by Shsuzta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name it should be in your records
Jan 04, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Shsuzta, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2025

Good sales team work effort in get in me a vehicle of such high standards and quality. More

by Jaimegal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake and Arturo
Jan 05, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

I really appreciate the service. However, the sound from the front of my car at the driver side still there. I need to go back to the dealership to check again. Thanks More

by allmybesttoyou39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dean
Jan 05, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 853-1400 when you have a chance. Thank you, and we look forward to hearing from you.

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