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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,308 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,308 reviews

March 21, 2024

Great service, covered all the bases. Everyone there was courteous. Alerted me to an issue and you took care of it More

by Tj.graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

My service visit was great! Erika was kind, patient and professional. She communicated with me every step of my process. More

by PPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

That's fantastic to hear! We're thrilled that Erika provided you with such a positive experience during your service visit. Kindness, patience, and professionalism are values we strive for in our team, and we're glad that Erika exemplified these qualities. We appreciate your feedback and look forward to serving you again!

March 21, 2024

Went today for 15k service. Appointment was taken in very well-done manner. Dennis met me by name when I pulled up. The 15k is the first service where I was billed. I received m More

by Mateodb16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Mar 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your experience with us during your 15k service appointment. We're glad Dennis took good care of you, and we appreciate your feedback. We are glad you were able to retrieve your Kindle!

March 19, 2024

Our salesman Tony took great care of us! I was able to drive out in the exact vehicle I wanted thanks to him and his team. The dealership was very comfortable and inviting for their guests. More

by MME1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Deja
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Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your experience! We're delighted to hear that Tony took great care of you and helped you drive out in the exact vehicle you wanted. It's wonderful that our dealership was comfortable and inviting for you as well. We appreciate your kind words about Deja in finance and her quick and helpful assistance. Enjoy your new vehicle!

March 18, 2024

I've enjoyed doing business here. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new car. I will go back here again More

by macymarmolejo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Crespo-Ramos
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Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

That's fantastic to hear! We're delighted that you enjoyed doing business at our dealership and that you found our pricing fair, and the buying process easy, and left with a great deal on your new car. We appreciate your kind words about our excellent customer service and high-quality vehicles. We look forward to welcoming you back in the future and continuing to provide you with a great car-buying experience.

March 17, 2024

Super dealership. They offer free coffee, water, snacks and the best hospitality there is. My advisor Erica Pressley is amazing. More

by elaineguillory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Pressley
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Mar 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words Elaine! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 15, 2024

Quick, Professional & Outstanding work ethic. Peace a mind every time having my car service here. More

by 713hao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka
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Mar 19, 2024 -

Sterling McCall Lexus Clear Lake responded

That's fantastic to hear! We're glad that you have peace of mind and a positive experience every time you have your car serviced at the dealership. If there's anything else we can do for you or if you have any more feedback to share, please don't hesitate to let us know. We're here to ensure your satisfaction and provide top-notch service!

March 14, 2024

This is a great dealership with excellent customer service. My service advisor (Dean) is nice and easy ro work with. More

by Coley Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levins
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Mar 16, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience at the dealership and that Dean, your service advisor, was nice and easy to work with. We're committed to providing excellent customer service, and we're glad that we met your expectations. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Great experience Sterling McCal Lexus Clear Lake. My primary Sales person, Fred Forshey was excellent. Very knowledgeable and helpful with everything. More

by Sharack69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Forshey
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Mar 16, 2024 -

Sterling McCall Lexus Clear Lake responded

That's fantastic to hear! We're glad that you had a great experience at Sterling McCall Lexus Clear Lake and that Fred provided you with excellent service. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Rachel Rosen, new car sales, was a complete blessing to me. I am 75 years old and a bit apprehensive about new technology. Rachel was so empathetic and skillfully explained features of the Lexus NX350. I More

by Barbs4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Rosen, Lesley Perez
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Mar 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your wonderful experience with Rachel and Lesley! It's great to hear that Rachel's empathetic approach and skillful explanations helped ease any apprehension you had about new technology in the Lexus NX350. We're glad that Lesley's finance explanations also contributed to a positive car-buying experience for you. If you have any more questions or need further assistance, feel free to reach out. Enjoy your new Lexus!

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