Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,308 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

Directions

By Type

Showing 1,308 reviews

April 09, 2024

I have been please with service in the past but NOT today. I was there 3 hours for the repair of a simple flat! More

by MsTootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, service advisor
Report | Print
Apr 09, 2024 -

MsTootie responded

My name is Gwendolyn Richardson. This is a review of my experience yesterday. I was not satisfied at all with my service experience. I have been going to your dealership since 2016 and have not had a negative experience until today. The service advisor, John, was very nice and apologized for me having to wait so long for a simple issue that I had an appointment for. Staying there over 3 hours for a flat/tire repair was ridiculous!! I was told the incorrect price for the repair also!! Really bad experience.

April 09, 2024

Every one at the Sterling McCall Clear Lake Lexus Dealership in Houston is very Professional and polite. More

by carlottacolquitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a professional and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

The service department was thorough, their communication and attention to each customer was one of the better experiences I’ve encountered with service departments. Definitely recommend this establishment. More

by Glvaa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Dave provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 07, 2024

The Lexus dealership has been great to work with mostly because of two associates. Jack on the sales team and Kevin on the service team. I’m actually impressed with how easy they’ve made it on me. More

by Rosacantu888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you've had a great experience with Sterling McCall Lexus Clear Lake, thanks to Jack and Kevin! We're delighted that they've made the process easy and impressive for you. We're here to assist you in any way we can!

April 06, 2024

It is a very nice place and good service. The staff are very helpful too More

by LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Apr 09, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Great service! Cordial , thorough inspection including video. Timely status and fast service. Great experience overall. More

by Monica G Davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Apr 09, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Dennis is great. Appreciate the great service at Sterling McCall Lexus Clear Lake. Love my GX460. More

by Linda H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in Service
Report | Print
Apr 09, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Dennis provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

The service was prompt, and service personnel were polite and helpful. I have gone to this dealership for many years and have always been happy with their service. More

by darbarhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edith
Report | Print
Apr 10, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Great customer service from Kevin Martinez. Kept me promptly advised on the status of my car More

by Marquez.m21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Apr 06, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 04, 2024

I enjoy my car being serviced here ans the loaners that are offered but i wasn't impressed with my service advisor Elmer! Poor customer service. Lack of concern, ability to follow up with customer, follow More

by Payne
Recommend Dealer
Yes
Employees Worked With
Elmer
Report | Print
Apr 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

1
...
65
66
67
...
131