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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,190 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,189 reviews

January 28, 2024

Excellent work. Thank you for your service.. Customer satisfaction is always your top priority. Staff is very professional and courteous. More

by Barclay diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

My service manager always is very helpful and professional, he explains clearly what is needed to be done, and how long would it take to complete the required service More

by drhassanmoghaddam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

Oil change service for Lexus Es350. Service manger Patrick just try to rush at check in. He just try to up sale. I was there for oil change which they had special on line for $49.99 up More

by Medallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Schoenvogel
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Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize that your experience with Patrick was unpleasant. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jrodriguez1@Sterlingmccalllexusclearlake.com Jesse Rodriguez, Service Director

January 23, 2024

David Wurman, my Lexus Service Consultant, is professional and goes way beyond normality in making sure I receive great service. I would definitely recommend anyone with a Lexus vehicle to have More

by Kelling.davidh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
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Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 23, 2024

Great services, employees are very professional. Inside waiting area is very clean and there are some beverages for free More

by boniphacemasau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Alice Parnell service expert is so friendly and listen to my concerns and also explain the finding. More

by sweetpierosalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

The gentleman who was in the service department took very good care of me. A very pleasant experience. More

by tldlmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
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Jan 23, 2024 -

Sterling McCall Lexus Clear Lake responded

We're glad to hear that the gentleman in the service department took very good care of you and that your experience was pleasant. Providing excellent customer service is a priority, and we appreciate your positive feedback. We're here to assist you, and thank you for choosing us for your automotive needs!

January 18, 2024

I’ve make more than a few car purchases in the past, and while car dealerships can of course be intimidating, Jhoanna was an absolute pleasure to do business with. This is a reputable dealer with kind staff More

by Dan13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhoanna
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Jan 23, 2024 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear about your positive experience with Jhoanna and our dealership. It's wonderful that she made the car purchasing process a pleasure for you. We appreciate your feedback about our kind staff and the reputation of our dealership. Thank you for choosing to do business with us. We're here to assist you, and we look forward to continuing to meet your automotive needs!

January 17, 2024

Alice was a great service advisor! She was great at communicating with us about the service of my vehicle! Customer service is great! More

by pickles29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Report | Print
Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Alice provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 17, 2024

Very clean fast response. I have previous good experience with this dealership.Friendly atmosphere and back to munch. More

by jaycthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Patrick a great man with lot of experiences.
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Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

We are delighted to hear about your positive experience with us! It's great that you found us very clean with fast responses and a friendly atmosphere. Safe travels!

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