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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,191 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,191 reviews

February 05, 2024

Excellent customer service as ALWAYS! ! Dean Levos is the best!!! I will not go to any other car dealership. I feel like family when I arrive at the dealership. Everyone smiles and greets More

by lksimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
Feb 09, 2024 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear about your excellent customer service experience with Dean. Feeling like family and receiving cheerful greetings contribute to a positive and welcoming atmosphere. We appreciate your loyalty. We're here to assist you. Safe and enjoyable journeys!

February 03, 2024

The advisers are top notch but the mechanics sucks! Very unproffessional!! The mechanics missed returning bolts, screws, brackets among other things. God knows what else they forgot to reinstall when t More

by Youknowme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin and his team of incompetent mechanics!
Feb 15, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 03, 2024

Alice is awesome. She always takes care of me and my vehicle. 5 Stars! #GodIsGood More

by vacationbound
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa, Alice, Kevin, Sean, Victor, Elmer
Feb 06, 2024 -

Sterling McCall Lexus Clear Lake responded

Fantastic to hear about your positive experience with Alice! We appreciate your feedback and the 5-star rating

February 03, 2024

Kevin Martinez was excellent, provided us with great service! Timing just as he mentioned. See y’all at the next service! More

by Jv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Feb 08, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Entering the garage was chaotic. I almost got hit twice, there seemed to be no one directing entrance, a service person told me to enter another door and another customer quickly pu More

by wolfecathy41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Feb 08, 2024 -

Sterling McCall Lexus Clear Lake responded

We appreciate your feedback about the chaotic experience upon entering the garage, and we apologize for any inconvenience you faced. Unfortunately, the initial impression was not as smooth as expected. However, we're glad to hear that once inside, your service advisor Dean provided excellent service and treated you and your car with great attention. Thank you for choosing our services, and we're committed to improving the overall customer experience. Safe travels in your well-serviced car!

February 01, 2024

Salesperson, Audrey Mickens was excellent. She was very professional & provided us with great service. Finance manager, J. David Guerrero ran our credit after being told 3 times not to run More

by T. Singleton
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Mickens
Apr 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 01, 2024

Great service. Only did exactly what they said they would do. Accidentally left credit card in car. Nice to know they are very trustworthy. Left card in console More

by lionsnclonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Feb 02, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 01, 2024

Great experience and sales professional very helpful with process of making purchase of vehicle thanks More

by hpuckett1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Way
Feb 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 29, 2024

Great service and a wonderful customer service and will be buying a 3 car from this dealership More

by Neel.patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Jan 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 29, 2024

Although I didn't have an appointment my service provider Kevin was able to get me in full an oil change with no problem. More

by Jeromehouston86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jan 31, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Kevin provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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