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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,311 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,311 reviews

June 05, 2024

Patrick and the service team are top notch! Vehicle came back from service showroom ready! More

by Ross lebeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, david
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Jun 07, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Ross, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2024

In and out within 2 hours with new car. Couldn’t be happier with the purchase or the sales team. More

by Dcbrasher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christel
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Jun 07, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

Fantastic experience! Patrick was the best, very professional and personable. I will be a regular customer! More

by Sharjobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Jun 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words for our staff, we appreciate it!

June 03, 2024

Easy, honest, and helpful. Irving was fantastic help and let me know everything I needed to know about the car I was purchasing. More

by atcu2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irving
Report | Print
Jun 05, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2024

Easy to setup appointment, comfortable waiting area with WiFi, friendly and competent service department employees. More

by Micsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jun 01, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

I had an appointment and it was a xxxx show as soon as I showed up. If you have options other than Sterling McCall Lexus in Clear Lake-use them. I’ve been coming here for 3 years, I’m looking for other opt More

by Themammina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmer
Report | Print
May 31, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Themammina responded

Sterling McCall has no follow up..what can they say when you had an appointment that should take less than an hour, your car is driven out of the cover of the drop off area and 2 hours 45 min later you get your car back and find out that it was not driven into the shop area, but left out in the hail storm that started over an hour after you brought your car in. Before I left the dealership I requested they repair the damage that was done, I was told that they would not repair my car.

May 30, 2024

Great teamwork between 2 salespeople. Amena and Jhoanna. They both were interested in me being satisfied. Best of all they were patient with me in my decision making. More

by slawler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhoanna, Amena, Deja in finance.
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May 31, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to learn about your positive experience and the great assistance provided by Amena and Jhoanna! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 28, 2024

Great service! greater immediately by Crystle. She was very personable and immediately built rapport with us. She showed us anything we wanted to see without he More

by SC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystle Riles
Report | Print
May 29, 2024 -

Sterling McCall Lexus Clear Lake responded

Congratulations on your new vehicle! We're thrilled that Crystal provided you with a personable sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 26, 2024

Everyone was helpful from the service desk to the service provider. They answered all my questions, helped me schedule an appointment and even helped to connect my new phone to my car. It is never a stressfu More

by Martha Rasmusson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy
Report | Print
May 29, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 26, 2024

The service department staff were prompt, courteous, and helpful. The area was clean and comfortable. More

by SRNuernberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy
Report | Print
May 27, 2024 -

Sterling McCall Lexus Clear Lake responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

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