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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,193 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,193 reviews

March 02, 2024

The place is clean, updated, comfortable. The folks are attentive, kind, helpful and take great care of their customers. More

by ConnieSuzy21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Mar 07, 2024 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear about your positive experience at our dealership! Providing a clean, updated, and comfortable environment is important to us, and we're glad that our team was attentive, kind, and helpful during your visit. Customer satisfaction is our priority, and we appreciate your feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 01, 2024

The buying experience was great. It was easy in and easy out. There were no issues. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Forshey
Mar 03, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 01, 2024

Alice the service rep was detailed in providing exactly what was needed/required for my vehicle. I appreciate the explanation and knowledge. I will return to this location Clear Lake. More

by Tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Mar 07, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your positive experience with Alice and the service team at Sterling McCall Lexus Clear Lake. We're pleased to hear that Alice provided detailed and helpful information about your vehicle's needs. We appreciate your feedback, and we look forward to serving you again in the future. Safe travels!

February 29, 2024

Salesmanship at its best! !! I reached out to Sterling McCall Lexus of Clear Lake to purchase a used RX350. My salesman went above and beyond to bring the vehicle to the deale More

by 2019FSport@&$
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy Sisneros
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your positive experience with the sales team at Sterling McCall Lexus of Clear Lake! It's wonderful to hear that your salesman, Mr. Sisneros, provided exemplary service by going above and beyond to make sure the vehicle was ready for you. Demonstrating professionalism and resilience during the sales process is truly commendable. It's great that even when there was a change in decision at the finance table, Mr. Sisneros continued to provide outstanding service. Thank you for recognizing his efforts, and congratulations on your purchase! Safe and enjoyable travels in your new RX350!

February 28, 2024

I had an appointment for service but I was ignored for over 10 minutes. People walked by without asking if I had an appointment or even to say hello. It was as if I was invisible. When I drove off, the s More

by dhanegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dean
Mar 01, 2024 -

Sterling McCall Lexus Clear Lake responded

I appreciate you sharing your experience with us, and I sincerely apologize for the oversight during your recent appointment. Your feedback is valuable, and I would like to personally address your concerns to ensure this doesn't happen again. Please reach out to me at your earliest convenience so we can discuss your experience further. I look forward to the opportunity to make things right. Jesse Rodriguez Service Director (281) 853-1413 jrodriguez1@Sterlingmccalllexusclearlake.com

February 28, 2024

Service was completed in good time. Melissa, Erica, and Adam were very helpful in answering the few questions I still had remaining concerning operation of the vehicle. More

by skitgal
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica, Melissa, Adam
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that your service was completed efficiently and that Melissa, Erica, and Adam helped address your questions about the operation of your vehicle. We appreciate your positive feedback and hope you have a smooth and enjoyable experience with your vehicle. Safe travels!

February 28, 2024

The dealership handles the maintenance with excellence in every way. They check all the maintenance items, inform you of all the details, provide a quick turnaround, & makes u feel your automobile is running More

by Max Kloesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis holmes
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that the dealership handles maintenance with excellence in every way. It's great that they thoroughly check all maintenance items, provide detailed information, ensure a quick turnaround, and make you feel confident in the safety and performance of your automobile. We appreciate your kind words about Dennis, and we'll make sure to pass on the praise. Thank you for choosing our services, and we look forward to assisting you with any future automotive needs you may have! Safe and happy driving!

February 27, 2024

Excellent and courteous client reception and service. Cordial customer care, and commendable after sale relationship. More

by Cos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian I. Emirler
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

We're pleased to hear that you've had an excellent and courteous experience with our client reception and service. It's great that our customer care has been cordial, and we appreciate your acknowledgment of our commendable after-sale relationship. We value your feedback and look forward to serving you again in the future!

February 27, 2024

Dependable Friendly Great hospitality Great customer service Atmosphere Reliable Fast service Efficient Helpful Professional Courteous More

by lilnessa37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your positive feedback! We are committed to delivering dependable, friendly, and efficient service while maintaining a great atmosphere. Our team values professionalism, and courtesy, and aims for fast and reliable service to ensure an exceptional customer experience. We appreciate your acknowledgment of our efforts.

February 27, 2024

The process is smooth and easy from check in to check out. Staff is friendly and helpful. The wait area is fantastic. More

by Vtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
Feb 28, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that your experience from check-in to check-out was smooth and easy and that the staff was friendly and helpful. It's also great to know that you found the waiting area fantastic. We appreciate your positive comments and look forward to serving you again in the future!

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