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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,194 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,194 reviews

March 12, 2024

Second time in and without a doubt this dealership is one of the best. The staff is incredibly sweet, knowledgeable, and patient when it comes to any concerns or questions needing answered. They continue to More

by caitlin4jc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 14, 2024 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear that you had another positive experience at our dealership! Our team takes great pride in providing excellent service to our customers, and it's wonderful to hear that you found our staff to be sweet, knowledgeable, and patient. Going the extra mile for our customers is what we strive for, and we're glad that you've noticed and appreciated our efforts. Thank you for your kind words and for choosing us for your automotive needs. We look forward to serving you again in the future!

March 11, 2024

No issues, good service, did necessary repairs, extra work came and was completed.overall I was satisfied. More

by migung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenv
Mar 14, 2024 -

Sterling McCall Lexus Clear Lake responded

We're glad to hear that you had a positive experience with our service department and that all necessary repairs were completed to your satisfaction. Our goal is always to provide excellent service and ensure that our customers leave satisfied. We appreciate your business!

March 11, 2024

I will NEVER OWN another vehicle other than a Lexus! Their sales AND service are absolutely phenomenal!!! More

by Tmccarley61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogal
Mar 14, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that you had such a fantastic experience with Sterling McCall Lexus Clear Lake, both in sales and service! It's wonderful to know that you're so satisfied with our customer service and the quality of our vehicles. Enjoy your Lexus, and thank you for your loyalty!

March 09, 2024

Very good service. Daniel the salesman was very good. He showed us a couple cars, let us drive a couple. No pressure to buy More

by rsmantx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Smith, Deja Webster
Mar 13, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that you had a positive experience with Daniel, and we appreciate your feedback about the no-pressure approach. Thank you for choosing us, and we hope to serve you again in the future!

March 08, 2024

I’ve taken my car here for service for years. Alice is the best as she’s so warm and welcoming when I come here for my appointment. The waiting area is amazing. It’s always so clean and I love More

by Sharon
Recommend Dealer
Yes
Employees Worked With
Alice
Mar 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your loyalty and positive feedback! We're thrilled to hear that Alice has provided you with warm and welcoming service over the years. It's fantastic that you appreciate the cleanliness and amenities in our waiting area. Providing top-notch service is a priority for us, and we're grateful for your recognition. We look forward to continuing to provide you with outstanding service for years to come!

March 07, 2024

I cannot recommend Kevin highly enough as a car service advisor. Every time I visit, he consistently demonstrates exceptional patience, kindness, and expertise. He effortlessly addresses all my questions a More

by Marium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 13, 2024 -

Sterling McCall Lexus Clear Lake responded

We appreciate your glowing feedback about Kevin! It's wonderful to hear about the exceptional service and dedication he provides. Thank you for taking the time to share your positive experience. We'll make sure your kind words and recognition are passed along to Kevin. We value your continued trust and look forward to serving you in the future!

March 07, 2024

Everyone is courteous and so helpful. They get the work done and always do a good job! More

by bburrescia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kmc 103, Ke Vin Martinez Careon
Mar 14, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a courteous and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

Attentive and efficient. Easy to schedule and very pleasant interaction. Explained the work and future services. More

by annlawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 08, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an attentive and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 04, 2024

Always five stars in every category. Always a pleasant experience. Highly recommend Sterling McCall Lexus, Clear Lake. More

by luanneg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 07, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a 5-star experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 03, 2024

Customer service is excellent. Their service advisor, Alice Parnell, always take care of me and provide answers to all of my questions. More

by rfrazier714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Mar 08, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that you've had an excellent experience with customer service. It's great to know that Alice, your service advisor, has consistently taken care of you and provided answers to your questions. We appreciate your feedback and look forward to continuing to provide you with top-notch service. Safe travels!

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