Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,195 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

Directions

By Type

Showing 1,195 reviews

April 02, 2024

No consistency always a different price for a simple oil change can’t chance allowing them to do anything major questionable integrity More

by Pauline Samuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmer
Report | Print
Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 29, 2024

I’m very satisfied with the service from the sales person to the financing officer. More

by tonets1172
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lesley Perez, Ibrahim Emirler
Report | Print
Apr 03, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

Very good, nice facility, nice environment, nice people . Good efficiency, good work, good service. Good! More

by prettymoonusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danel
Report | Print
Mar 30, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Patrick our service manager is the best. Top notch. very caring and understanding in helping us Been our service manager for a long time. Please reward and recognize him for continued e More

by Mike
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Patrick provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

This was my first time here and it was very nice. The service area was neat and the waiting area was comfortable. More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica and Adam
Report | Print
Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

That's great to hear! We're glad that your first experience at our dealership was nice and that you found our service area neat and the waiting area comfortable.

March 27, 2024

Have been using this dealership since 2005 and have always had excellent service and service manager. They are very customer service oriented. More

by susierodriguez49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley, Phil Lambert
Report | Print
Apr 03, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 25, 2024

Everyone was very friendly. Elmer from Service , Amena from sales and the finance team thank you excellent customer service and very professional. Highly recommended. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer, Amena
Report | Print
Mar 30, 2024 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! We're delighted that Elmer from Service, Amena from Sales, and our finance team provided you with excellent customer service and professionalism. Thank you for recommending us highly! Enjoy your new ride!

March 21, 2024

Great service, covered all the bases. Everyone there was courteous. Alerted me to an issue and you took care of it More

by Tj.graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

My service visit was great! Erika was kind, patient and professional. She communicated with me every step of my process. More

by PPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Report | Print
Mar 22, 2024 -

Sterling McCall Lexus Clear Lake responded

That's fantastic to hear! We're thrilled that Erika provided you with such a positive experience during your service visit. Kindness, patience, and professionalism are values we strive for in our team, and we're glad that Erika exemplified these qualities. We appreciate your feedback and look forward to serving you again!

March 21, 2024

Went today for 15k service. Appointment was taken in very well-done manner. Dennis met me by name when I pulled up. The 15k is the first service where I was billed. I received m More

by Mateodb16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Mar 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your experience with us during your 15k service appointment. We're glad Dennis took good care of you, and we appreciate your feedback. We are glad you were able to retrieve your Kindle!

1
...
55
56
57
...
120