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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,195 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,195 reviews

April 11, 2024

Beautiful dealership, very professional, our salesperson, Amena, was ***THE***BEST*** salesperson we have ever had (and we’ve purchased MANY vehicles in the last few years!) More

by Rhodesk75
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amena-salesperson and our finance gentleman—I forget his name, but he was equally as amazing!
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Apr 13, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had such a positive experience at our dealership and that Amena stood out as the best salesperson you've encountered, especially considering your history of purchasing many vehicles. Enjoy your new vehicle!

April 11, 2024

I love this dealership. The atmosphere is very welcoming and the employees are professional and courteous. I’m always thoroughly explained of what is happening and what serv More

by ieshiachamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
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Apr 13, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Very clean, friendly, and lots of knowledgeable people. My service provider, Dennis Holmes, is a 10 plus!! More

by vernellreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
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Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Dennis provided 10+ assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Outstanding customer service from our rep Dennis. Great price. I will highly recommend to friends and family! More

by Pkardenetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis (service rep) and Phil (processed our loaner)-- both were exceptional.
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Apr 12, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Dennis provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

I love the Customer Service at this dealership. This is my 2nd Lexus. In the future I might have a 3rd Lexus. More

by Azuree_Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
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Apr 12, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

A very nice dealership. Always very friendly people with great service. Never any problems or issues. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
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Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Service agent JOHN was very professional and courteous. This lexus Clearlake/Houston dealership is A plus and my wife and I highly recommend it. More

by Sgappan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear about your positive experience with John and Sterling McCall Lexus Clear Lake! Providing professional and courteous service is at the core of what we do, and we're thrilled that you and your wife had such a great visit. Thank you for recommending us, and we look forward to serving you again in the future.

April 09, 2024

I have been please with service in the past but NOT today. I was there 3 hours for the repair of a simple flat! More

by MsTootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, service advisor
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Apr 09, 2024 -

MsTootie responded

My name is Gwendolyn Richardson. This is a review of my experience yesterday. I was not satisfied at all with my service experience. I have been going to your dealership since 2016 and have not had a negative experience until today. The service advisor, John, was very nice and apologized for me having to wait so long for a simple issue that I had an appointment for. Staying there over 3 hours for a flat/tire repair was ridiculous!! I was told the incorrect price for the repair also!! Really bad experience.

April 09, 2024

Every one at the Sterling McCall Clear Lake Lexus Dealership in Houston is very Professional and polite. More

by carlottacolquitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a professional and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

The service department was thorough, their communication and attention to each customer was one of the better experiences I’ve encountered with service departments. Definitely recommend this establishment. More

by Glvaa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Apr 11, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Dave provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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