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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,317 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,317 reviews

September 23, 2024

Great service department. Wide selection of new and used vehicles. Professional, knowledgeable and friendly staff. More

by Ed66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Mickens
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

Ashley is very good dealing with customer. But mechanic messed up oil change; spilled around and smell tire burnt like and noticed smoke as well More

by ajamalgenes
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback and we apologize for the sub par service experience. Please do not hesitate to reach out to us if there is ever anything we can help with in the future.

September 21, 2024

Went in for routine maintenance and inquiry for noise coming from engine. They were quick to diagnose noise (water pump). They quickly arranged for a loaner vehicle and made arrangements for the repair More

by Judy U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes and John (didn’t get his last name)
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Judy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2024

The service department is great. They always take care of me, send pictures if recommending service, and are not pushy. All the service technicians we have delt with have been grea More

by Jamesandidavis
Recommend Dealer
Yes
Employees Worked With
John Murphy
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Dealership is close and overall usually a good experience.I usually stay at dealership while being serviced.Sometimes a little long on wait.Waiting room convenient and has drinks and snacks and wa More

by Ralphsheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Sep 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

September 20, 2024

Received excellent services whenever I bring my SUV in for service. I have no desire to take my SUV anywhere else More

by Lee Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Schoenv
Sep 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2024

Have purchased the last 4 Lexus cars from here. Wish it was closer to Galveston More

by Bevo1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Ludgate
Sep 20, 2024 -

Bevo1954 responded

Like dealership, dont like drive

September 19, 2024

Clear lake Lexus dealership is always so professional and nice. Patrick Shoenvogel is the best service representative at the dealership More

by jlizneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogal
Sep 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Kevin was polite with great communication and customer service. Definitely worth every minute and penny. More

by dturner529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff Kevin to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

Great service, professional and prompt in servicing my car. Bought Lexus from them the last 12 years. More

by jbcohen56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Sep 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

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