Sterling McCall Lexus Clear Lake

Great service! Mechanic does a great job on fixing the problem with my car.Alice and Kevin takes care of any problems I have! Mechanic does a great job on fixing the problem with my car.Alice and Kevin takes care of any problems I have! More

My visits is always prompt and pleasant. My service guy Kevin provides great customer service and much respect. Highly recommend this location if you’re looking to purchase. They will take c My service guy Kevin provides great customer service and much respect. Highly recommend this location if you’re looking to purchase. They will take care of you. More

Poor communication throughout dealership, from salesaman to internet intermediaries to service advisor. Was never contacted for my long waited 2nd key. to internet intermediaries to service advisor. Was never contacted for my long waited 2nd key. More

I purchased my new Lexus here and found the buying process simple abs straightforward. I also do all my maintance work here and am very pleased with the quality of service. They always take me in and process simple abs straightforward. I also do all my maintance work here and am very pleased with the quality of service. They always take me in and get the work done in a very reasonable amount of time. More

Promised a loaner when purchased my car but not longer living up to that promise living up to that promise More

I had a great experience at Lexus of clear lake. The staff was knowledgeable and friendly. They were transparent and I did not feel pressured when purchasing my new car. The staff was knowledgeable and friendly. They were transparent and I did not feel pressured when purchasing my new car. More

I’ve been coming to this dealership for 15 years for purchases and service and I’ve never had a problem. I highly recommend. The best Lexus dealership hands down! purchases and service and I’ve never had a problem. I highly recommend. The best Lexus dealership hands down! More

I have been getting all my service ce at Sterling McCall because they have taken really good care of my car. I would definitely recommend this dealership for service, because they have taken really good care of my car. I would definitely recommend this dealership for service, More

My husband and I went to this dealership in 2022 to be put on a waiting list for a RC350 and still have not been contacted to this day. We ended up buying the car from a dealership in Dallas but have had put on a waiting list for a RC350 and still have not been contacted to this day. We ended up buying the car from a dealership in Dallas but have had my car serviced here since it is close to where I live. I recently had my 20,000 service come up. I called Sterling McCall to have my car serviced with them and there was no indication that there would be a fee. When I brought my car in, I was told that the cost to have my car serviced was over $500 and the person I set up the appointment with chose the most expensive option without my consent. When I showed up for my service appointment and was told that I was going to be charged the $500 fee, I told them that I thought the 20,000 mile service was free. They informed me that since I purchased my car from a different dealership that it was not covered thru them. I should have been told this when I made my appointment. In summary, this dealership did not follow up with with us on the waiting list, mislead us when setting the service appointment, and then said they will charge us more for service because we had to buy a vehicle at a dealer that does follow up with waiting lists. I would not recommend this dealership to my family or friends. More

Always professional and go the extra mile for the customer. I’ve been using the service department for 10 years customer. I’ve been using the service department for 10 years More