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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,084 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,084 reviews

December 14, 2024

I was very impressed with the professionalism and thoughtfulness of your service advisor Erica. I decided to wait till after Christmas too make some of these repairs. Erica was very gracious and I es More

by p White
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Erica to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

My Dec 10th service visit with Sterling McCall Lexus Clear Lake & service rep Phil Lambert was an excellent experience -Prompt, friendly and professional. More

by elaine.harvill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Phil to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

We always have a great experience with your service department, David is a great guy professional who has a great personality. We appreciate all of your staff and efforts to improve the customer experi More

by Ravensno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

December 12, 2024

My spouse and I had a very pleasant experience at this dealership. Our sales rep Jack was very helpful and informative! Highly recommend! More

by agavila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Way
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Agavila, we are glad Jack could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2024

I had a fantastic experience working with Phil during my recent visit. He went above and beyond to ensure everything went smoothly. Not only did he take the time to thoroughly explain everything I needed to More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy Phil could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 11, 2024

Excellent Service. Nice and clean place. And the Advisor Patrick is the Best. He explained everything I needed to know about the car and the coming services it will nee More

by Tomica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Patrick here at Sterling McCall Lexus Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Nice quiet waiting area with all kinds of drinks and snacks. Friendly staff and finished job on time. More

by sueying88
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Kevin is very Efficient. Surprised at how nice the car was washed and vacuumed. Nice to have uber More

by plee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Dec 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Tim Day and associates are polite, informative and competent. Tim got me in quickly, set me up with a loaner car and fixed my AC problem in a timely fashion. More

by ajmuffmdpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff Tim to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We hope to see you soon!

December 10, 2024

I’ve been a customer since 2003, I love this dealership and the RX 350. I’d love to continue buying this car here, but it seems that Lexus isn’t standing behind the product. I have a loud squeal when the More

by Debbie Tribble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Debbie, we appreciate you taking the time to leave us this feedback. Please contact us at (281) 853-1400 so we can work with you to make this right.