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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,314 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,314 reviews

April 14, 2025

Beautiful structure building, which is close to mall and dining. The staff members are highly professional More

by dshari63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
Apr 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 14, 2025

April 9th , , Service Advisor Phil Lambert, professional and explained everything and just excellent service. Very knowledgeable and cares about his customers. More

by ecboss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert, Cristian
Apr 17, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Phil to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2025

I had a fantastic experience purchasing my car from Sterling McCall Lexus Clear Lake. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free. They answered all my que More

by patel.sachin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nykier Thomas
Apr 17, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Patel, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

April 12, 2025

Erica is terrific! But service dept. took 2 1/2 hours - too long for service. More

by teresaephillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Apr 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback. We apologize for any inconvenience that we caused. During the service visit we do perform a thorough multipoint video inspection along with a car wash and this can cause additional time to your service visit. If there’s anything that I can do for you in the future, don’t hesitate to reach out to me. Fidel Garza fgarza@sterlingmccalllexusclearlake.com 281-853-1488

April 12, 2025

My Service writer, John Murphy, was fantastic. Explained everything, offered honest and trustworthy suggestions, and was just great to work with. I want to work with John every time I come in! More

by emullery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Emullery, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2025

Great customer service. The process was seamless. The staff was very friendly and efficient and knowledgeable More

by brentwalker1245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amena Hye
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 12, 2025

Great staff! Alberto Alonzo and Cheyenne Lay were very knowledgeable and professional. I will return to this location for all my service needs. Staff seems to wor More

by Husband.jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Alonzo, and Cheyenne Lay
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

One of the best car buying experiences I have had. Great communication and financing was so easy to work with More

by Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fizza
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

Great service on my cars. Only problem I’ve ever had was trying to buy used car and had problems getting people to help. Ended up buying different car even though we had bough More

by hcfcoach54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Apr 15, 2025 -

Sterling McCall Lexus Clear Lake responded

I'm really sorry I missed the opportunity to help you and that you felt like no one was there to assist. That's never the experience we want anyone to have. I hope you'll give us another chance in the future- we'd love the opportunity to earn your business. Wes Gonzalez Pre Owned Director wgonzalez@Sterlingmccalllexusclearlake.com

April 10, 2025

Very friendly no pressure sales personal. Closing on car was quick and easy. After sales instruction on how to use car Controls and features was excellent. More

by Gskcar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalvin Houlden
Apr 10, 2025 -

Gskcar responded

Kalvin Houlden made this purchase enjoyable.