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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,084 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,084 reviews

December 18, 2024

The service department has always handle my car and me with kindness! The loaner cars are great and they get you back in your car very efficiently! More

by weneverhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Garza
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Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

I'm not sure why it takes 3 hours for me to get an oil change here. And it's not the first time. Even with an appointment. I will not be coming back More

by kayatrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
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Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Please reach out to me directly at 281 853 1488 so we can work towards a resolution. Sincerely, Fidel Garza Service Director fgarza@Sterlingmccalllexusclearlake.com

December 17, 2024

Really quick oil change this afternoon including a car wash! Love the comfortable clean show room while I wait. The snack trays were empty this afternoon but I more than survived with their hazelnut cappu More

by lindawiseman22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

Sales and service teams are very knowledgeable and professional. Certainly recommend anyone to visit when needed for Lexus quality to customers. More

by mnorman421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Dennis and Adam
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

John was great to work with and was upfront on what needed to be taken care of now and what could wait. More

by Belinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Patrick, Woody
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Belinda, we are glad John could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Always treated well by service department, on time service, pleasant waiting area, and great employees More

by EAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2024

I do not like they no longer furnish an easy tag toll tag on loaners More

by mswhitehouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while driving a loaner. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Fidel Garza Service Manager fgarza@Sterlingmccalllexusclearlake.com

December 16, 2024

I am very pleased with the routine maintenance services for my SUV at this Lexus location. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Tina, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2024

Lexus has not disappointed me in the last two decades. That’s why I buy Lexus. All the staff in the service department were impressive from start to finish. More

by Chukoshenina
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes with Raul, the loaner car clerk, cashier
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Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 14, 2024

Sterling McCall Lexus of Clear Lake dealership have been my auto store and service for a few years now, Erika Presley has been of great help in all this time, always with a great attitude and good advises f More

by juanbriceno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Report | Print
Dec 15, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found Erika to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

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