Back

Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,271 Reviews

18160 Gulf Freeway

Houston, TX

77546

Directions

By Type

Showing 1,271 reviews

March 25, 2025

Very disappointed, after repairs were completed I noticed greasy fingerprints on sun visors and handhold, took it back to have it cleaned and now it smells like a rental car, instead of the new car smell it More

by Rubenromerosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Lambert , Fidel
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Thank you for brining this our attention, we apologies on how we delivered your vehicle back to you and we want to make it right. Please reach out to me at your earliest convenience to 281-853-1488 or through email fgarza@sterlingmccalllexusclearlake.com to discuss this matter We appreciate your feedback, and we look forward to speaking with you. Fidel Garza Service Manager

March 25, 2025

Tommy smith ,Amena and Lesley where the nicest people I met and perfection will go back and buy other cars and tell friends about the dealership More

by Rdlcruz75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Smith, Amena and Lesley
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Fred was fantastic to work with - he really made the whole experience enjoyable. We are extremely pleased with our RX350. Thanks again to Fred Forshey. More

by Harry
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Forshey
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Harry, we're happy you found Fred to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We do hope we can be of assistance in the future. Take care!

March 25, 2025

Very friendly and professional people. They took their time to help us during the buying process More

by Fernando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Harris, Brian Emirler
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Fernando, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Always a pleasant environment and helpful staff. Thanks to Phil for all your assistance. The wait was a little long but it was a very busy Friday and Phil kept me updated. More

by Sherri
Recommend Dealer
Yes
Employees Worked With
Phil
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Sherri, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 23, 2025

Very customer friendly and they took me without an appointment. I was so grateful! They talked me through each procedure and told me the immediate actions needed and other issues as they found them. More

by tams.tg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and a nice mechanic. I can’t remember his name
Mar 24, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus Clear Lake. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 22, 2025

The team is always helpful when I visit. Johnny was very helpful and kind today and kept me posted on my car. More

by Jcallies28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Martinez
Mar 24, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 22, 2025

This is the dealership where I bought my car and it is convenient to get my car serviced here. The staff are helpful, especially the people who check you in for your service provider. The wait time for a More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny in service and Valeria Garza
Mar 24, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus Clear Lake. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 22, 2025

Thanks so much for taking such good care of me, Phil. I'll definitely be back! More

by jaimesprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
Mar 24, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2025

Great customer service. They make me feel at home when I am there. Thank you More

by lalmazan210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Garza
Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!