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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,001 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,001 reviews

September 28, 2024

Friendly but business focused. Was able to walk in and tell our sales person exactly what I wanted. They didn’t have the color and features I wanted. She said, no problem, we will More

by KSelf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachael Rosen, Ronnie (Finance).
Sep 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff Rachel to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thanks again for the recommendation, and have an amazing day!

September 27, 2024

Patrick has been my service advisor for many years and he is the best! He’s the reason I keep buying Lexus. Always love that my car comes back washed and clean inside and out. It’s the little courtesy’s a More

by sherrypomykal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Christian
Sep 29, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thanks for your praise and kind comments about Patrick. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 27, 2024

A standard in excellent in customer service, and a positive customer service experience from front to back. Took my car in for maintenance and everything was handled professionally and efficiently. More

by Zach Brackney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Sep 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Zach, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2024

The complete group use ideal advice, time & curticy in helping me keep my car in good running order. More

by Levernjhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

September 26, 2024

Thx for your attention to my 2500 miles toward my 5000 milestone. I need copies of the report. Pls mail them to my address. 15210 Chandler Hollow Lane, Houston TX 77049 More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Tallden
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2024

Excellent service. Patrick Schoenvogel always goes an excellent job of explaining what options are for service. He’s thorough & helpful; very professional. I’m always More

by joymaycowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvengale
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thanks for your praise and kind comments about Patrick. We hope you have a great day!

September 26, 2024

My high rating is solely due to Dennis Holmes. He is a very courteous, respectful, knowledgeable, and considerate service writer. He listens, understands, explains, and works quickly while being More

by eacallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! We hope to see you soon!

September 25, 2024

Quick and friendly service Greeted quickly on service drive and fast checkout. Would definitely come back. More

by Car1660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 25, 2024

The dealership is quite outstanding, honestly. Excellent customer service, work, etc. I selected the correct place to do business. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Edwin, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 24, 2024

Have appoiment at 1 still have to wait and get it done for 3 hour. 👎🏼👎🏼👎🏼 More

by Hoangg95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phill
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hoangg95, Thank you for your feedback about the extended wait time on your recent appointment, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Jesse Rodriguez Aftersales Director jrodriguez1@lexusclearlake.com

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