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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,180 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,180 reviews

December 17, 2024

Sales and service teams are very knowledgeable and professional. Certainly recommend anyone to visit when needed for Lexus quality to customers. More

by mnorman421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Dennis and Adam
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

John was great to work with and was upfront on what needed to be taken care of now and what could wait. More

by Belinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Patrick, Woody
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Belinda, we are glad John could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Always treated well by service department, on time service, pleasant waiting area, and great employees More

by EAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2024

I do not like they no longer furnish an easy tag toll tag on loaners More

by mswhitehouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while driving a loaner. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Fidel Garza Service Manager fgarza@Sterlingmccalllexusclearlake.com

December 16, 2024

I am very pleased with the routine maintenance services for my SUV at this Lexus location. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Tina, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2024

Lexus has not disappointed me in the last two decades. That’s why I buy Lexus. All the staff in the service department were impressive from start to finish. More

by Chukoshenina
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes with Raul, the loaner car clerk, cashier
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 14, 2024

Sterling McCall Lexus of Clear Lake dealership have been my auto store and service for a few years now, Erika Presley has been of great help in all this time, always with a great attitude and good advises f More

by juanbriceno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Dec 15, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found Erika to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 14, 2024

I was very impressed with the professionalism and thoughtfulness of your service advisor Erica. I decided to wait till after Christmas too make some of these repairs. Erica was very gracious and I es More

by p White
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Erica to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

My Dec 10th service visit with Sterling McCall Lexus Clear Lake & service rep Phil Lambert was an excellent experience -Prompt, friendly and professional. More

by elaine.harvill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Phil to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

We always have a great experience with your service department, David is a great guy professional who has a great personality. We appreciate all of your staff and efforts to improve the customer experi More

by Ravensno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
Dec 16, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

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