Sterling McCall Lexus Clear Lake

I will never purchase another Lexus One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decis One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decision I've already regretted many times. It's battery died already twice and it took me 3 days to get a proper service the first time it happened. Customer service representatives NEVER call back. I'm making sure that none of my friends or relatives or co-workers will fall for the lie about "great Lexus customer service"! More

Lexus of Clear Lakes Really Cares 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire su 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire suddenly snapped and the tire was facing at a right angle to the left tire which was facing straight. The car was jumping, lurching and difficult to stop. We were fine but on the road in a small town late on a Saturday afternoon. We were able to get our insurance tow service to respond but now had to find a place to take the vehicle. I called the nearest Lexus dealership, Lexus of Clear Lake. Our Lexus that we had never had any problems with and with over 200K miles, was no longer under warranty. I spoke with Michelle and immediately, she wanted to know if we were okay and safe. She got the pertinent info and said to have the tow brought to their shop, they would expect us. After After 30 minutes the tow co. called to say they'd be there in 15 mins. Michelle also called to be sure we were okay and that we did have a tow or they would send someone. When we arrived at Lexus of Clear Lake, Michelle greeted us and said Sierra would take care of us but was tied up at the moment. Instead of having us wait, Michelle said she would get us started. Sierra soon took over and we were speaking with the Maintenance staff within 10 minutes. They were an excellent team, showed true empathy for our situation and did an outstanding job in getting us a Loaner vehicle and on our way quickly. We were treated as though we were as important as someone coming to buy a new car. We were treated as though we were a valued customer. We were treated as though our situation mattered to everyone at Lexus of Clear Lakes, TX. Thank You so much !!! More

Refreshing Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge an Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge and professionalism, of others Mercedes Infiniti BMW, as per our needs exceeded our expectation. Mr Martin should used as a training, module for new salesman. This dealership as whole is class act . We been looking for a year Satisfied Desmond / Dora Burnett GX 460 Owners More

Don't trust these liars . Never in my life have I ever dealt with a used car dealership as unprofessional, shady, and full of outright liars as with Lexus of Clear Lake. M . Never in my life have I ever dealt with a used car dealership as unprofessional, shady, and full of outright liars as with Lexus of Clear Lake. My wife and I were interested in purchasing a used Accord from the dealership, negotiated a price, applied on line and was approved, arranged the downpayment, and was told the paperwork was being FedEx-ed to us (we live in Austin).We arranged to have needed repairs done at a fellow Group 1 dealership, along with a pick up time, and the ability to turn in the rental car in Houston when we drove down. Well turns out, the dealership (without consulting us mind you) wanted to hit its monthly goal, so on the last day of the month the dealership turned around and sold it to someone else. So not only did the dealership lie to us, waste a week of our time, forcing us to start back and square one and pay for a rental car out of our pocket, but they also ran my wife's credit without delivering the promised goods. I know you aren't supposed to trust a used car salesman, and in this case it appears as if the dealership went behind the back of its salesman, which takes shadiness to a whole new level. I would not trust this dealership with your time, your money, or your credit as they are FLAT OUT liars. Do yourself a favor and go somewhere wear they do as they say, honor the contracts they write, or at the very least, tell you before they sell the car you thought you already bought. I cannot stress enough that this was not a verbal or handshake deal, the paperwork was ready to be signed, and these crooks sold it to someone else. Completely unbelievable. Avoid these crooks at all costs. Thanks for nothing. *Update: My wife was contacted by the GM Robert Shaw in an attempt to find us a better vehicle. More

Peter Miko is awesome Peter Miko was awesome he was so helpful in my purchase. I would recommend him for your new lexus. Thank you for all your efforts keep up the excellen Peter Miko was awesome he was so helpful in my purchase. I would recommend him for your new lexus. Thank you for all your efforts keep up the excellent work !!! More

Great service and product. I highly recommend Woody and Pete I had a cCadillac before this. Lexus quality and service are way superior! Woody Sweet and Peter Mikos are fantastic. I had a cCadillac before this. Lexus quality and service are way superior! Woody Sweet and Peter Mikos are fantastic. More

Great customer service!! This team of caring people went above and beyond for myself and my family. The repairs needed for my car were not easy and were time consuming. JT and This team of caring people went above and beyond for myself and my family. The repairs needed for my car were not easy and were time consuming. JT and the gang made it very easy for us. Thanks for all you do!! KK More

Certified Pre Owned is not what you think it is! I recently purchased a Certified Pre Owned 2013 ES 350 with 18,000 miles on it. Almost immediately, I notice as I'm backing out of my driveway, the br I recently purchased a Certified Pre Owned 2013 ES 350 with 18,000 miles on it. Almost immediately, I notice as I'm backing out of my driveway, the brakes are scratching a little bit and something seems off. I take my care in for my initial 5,000 mile oil change and mention to the dealership about the brakes. They explain this car only needs an oil change at 10k miles and to come back and then they will look at the brakes and change my oil for me (first oil change is no cost). When I did come back at 10k miles, I'm told the reason my brakes are giving me problems is that the rotors are bad. It was at this point, I also noticed I had 3 Michelin tires and 1 other brand tire. This all seemed pretty fishy to me. I talked to the manager of the CPO program and after a lot of back and forth, I asked him to see the CPO inspection report they use to 'certify' a car. Well the report showed no problems with the brakes and 4 matching tires. I brought this to their attention and I was told the warped rotors were probably caused by me driving through water and the mismatched tires was probably just a typo (even though the report is just checked off). They then offer to take a used tire off another car or just find a used tire that matches my other 3. I declined this offer. I reached out the GM, Mike Shaw, but he was no help. He dug his heels in that rotors are a wear and tear item only. When I asked him to comment on the CPO report being wrong about the tires, he totally stopped responding to my emails. PLEASE don't fall for the "Certified Pre Owned" trap that I fell into. I paid more money thinking my car was thoroughly inspected to considered 'certified' but obviously this is not the case. If you do consider buying one, make them show you the report, and go over your car from head to toe. Also keep in mind, Clear Lake Lexus is just another used car dealer. The put profits ahead of customer satisfaction. Don't pay extra and don't fall for the CPO 'marketing' hype. I learned this the hard way. More

Poor service from a geat brand I am VERY dissatisfied with the service and experience of Lexus of Clear Lake. I purchased a 2014 Hyundai Equus from this dealership approximately 2 w I am VERY dissatisfied with the service and experience of Lexus of Clear Lake. I purchased a 2014 Hyundai Equus from this dealership approximately 2 weeks ago and have had repeated failures in communication and service since then. I am a prior Lexus owner (several times )who has previously had exceptional service and experiences at local Lexus dealerships. I have never bought a car out of state but considered purchasing from this dealership (since I live in North Carolina) given my positive past experiences and the exceptional reputation of the brand. What followed was truly disappointing and frustrating: The sale seemed to be proceeding well - up until the delivery of the car. The car was picked up to be shipped by the transporter without notifying the salesperson. I was told the car was to be delivered late at the end the work week. Instead, I received a call in my office in the middle the workweek during a busy patient day. I was told that my car was to be delivered sometime that afternoon. I was unprepared to physically meet the transporter since I am healthcare provider and was seeing patients still very late. The transportation company was inflexible insisted that I accept the car that afternoon (even insisting delivery at my office when I was seeing patients). After several negotiated attempts, I finally agreed to delivery at 8 PM that night (as communicated by the sales person). The driver did not arrive till almost 10 PM as I was trying to put my daughter to bed. He was extremely rude and insistent that I accept delivery of the vehicle. The condition of the vehicle was not what I had seen in the pictures. The vehicle was absolutely filthy on the outside and dirty on the inside. The rear tire was almost flat and there was virtually no fuel in the tank. Additionally it took over a week and a half to get my sales paperwork from the dealership. I had the car without the sales contract. I complained about the rude experience, poor condition, and lack of my copies of the sales documents to the dealership that evening. My salesperson apologized by saying -”this never happens but I should have been happy that they delivered the car early” He mentioned that the concerns would be communicated this to upper management. After several phone calls to repeat my complaints- The dealership simply offered $50 for “detailing” or they could “just come by and pick up the car if I wasn't satisfied”. I would not accept the first offer and mentioned that picking up a financed car was not as easy as just handing them the car keys at this point. I asked to speak to the general manager Mike Shaw. I received a text from the salesperson mentioning that I could call him at my convenience. I have left him several messages with no reply. I have called the ”customer service manager” and left several messages with no reply. Almost a week has passed with zero contact from the dealership. I have had to pay to thoroughly clean the entire car(inside and out) and replace the rear tire that will not hold air. No one will take my calls or answers the phone. Now that I have purchased the car, I am ignored. I have never had such a poor experience at a Lexus dealership. I will never again make the mistake of purchasing a premium car sight unseen. Very frustrating and disappointing! More

Fast and great service Awesome team working at Clear Lake they are fast and friendly ! Great service advisor James Proctor always gets me in and out quick and does an aweso Awesome team working at Clear Lake they are fast and friendly ! Great service advisor James Proctor always gets me in and out quick and does an awesome job taking care of my Lexus . More