Sterling McCall Lexus Clear Lake

Great experience! This had to be one of the best car buying experience I've ever had. One of the rare times that a came to a dealership and was not swarmed by a mob of This had to be one of the best car buying experience I've ever had. One of the rare times that a came to a dealership and was not swarmed by a mob of salesman. A man by the name of Young Truong approached me and politely asked if I needed any assistance. I told I was looking and wanted time by myself to look. He respected my wishes but stayed close enough to answer any questions if I needed. After I decided what vehicle I was going to get my wife, I asked Young to take me on a test drive. Just from the conversation we had on the test drive, I knew he was not your typica pushy salesman. I knew if I decided to buy a Lexus, I would come back to him. A few days past and after talking to my wife we decided to make the purchase. Young made the transaction from start to finish as painless as possible and in a professional manner. I would highly recommend my friends and family to come purchase their vehicles from him. More

Again and again Yung is the best! I love my new SUV and being treated like a VIP! I will shop at Lexus of Clear Lake again and again. Yung is the best! I love my new SUV and being treated like a VIP! I will shop at Lexus of Clear Lake again and again. More

The best experience I've had in car buying!! This has been our 3rd vehicle from this dealership. We have never been more excited than to have a fantastic salesman by the name RANGER!! Ranger is This has been our 3rd vehicle from this dealership. We have never been more excited than to have a fantastic salesman by the name RANGER!! Ranger is a no- pressure salesman that knows the car business. He under promises and over - delivers. The company is in great hands with "Ranger" in the fold!! More

Excellent service! I drive from Vidor Texas 2 hours to shop at this dealership. This is my second car from them. My experience has always exceeded my expectations. Thank I drive from Vidor Texas 2 hours to shop at this dealership. This is my second car from them. My experience has always exceeded my expectations. Thank you Lexus of Clearlake. Be sure to ask for David "Ranger" Morrow. More

Excellent Every step of the purchase was handled with great professionalism. Remarkable service provided by sales and finance. Loving my new vehicle. Will reco Every step of the purchase was handled with great professionalism. Remarkable service provided by sales and finance. Loving my new vehicle. Will recommend my friends and family. More

no bad experience I have owned three Lexus and have never had a bad experience at the dealership. The staff is always reliable and efficient in what they do. I have owned three Lexus and have never had a bad experience at the dealership. The staff is always reliable and efficient in what they do. More

Great experience! Just purchased a new (to us) Lexus and it was such an easy process from start to finish! Sales Associate Jonatan Abarca was courteous and respectful a Just purchased a new (to us) Lexus and it was such an easy process from start to finish! Sales Associate Jonatan Abarca was courteous and respectful and never made me feel less than knowledgeable because I was female. The first car I liked sold quickly so he helped me find a similar model with even more features. Within three days I left with my dream car!! Jonatan's excellent communication and efforts in making everything move quickly made for an extremely smooth process. We will definitely be returning to him and Lexus Clear Lake for our future vehicles. Ask him for and you won't be disappointed! More

I will never purchase another Lexus One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decis One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decision I've already regretted many times. It's battery died already twice and it took me 3 days to get a proper service the first time it happened. Customer service representatives NEVER call back. I'm making sure that none of my friends or relatives or co-workers will fall for the lie about "great Lexus customer service"! More

Lexus of Clear Lakes Really Cares 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire su 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire suddenly snapped and the tire was facing at a right angle to the left tire which was facing straight. The car was jumping, lurching and difficult to stop. We were fine but on the road in a small town late on a Saturday afternoon. We were able to get our insurance tow service to respond but now had to find a place to take the vehicle. I called the nearest Lexus dealership, Lexus of Clear Lake. Our Lexus that we had never had any problems with and with over 200K miles, was no longer under warranty. I spoke with Michelle and immediately, she wanted to know if we were okay and safe. She got the pertinent info and said to have the tow brought to their shop, they would expect us. After After 30 minutes the tow co. called to say they'd be there in 15 mins. Michelle also called to be sure we were okay and that we did have a tow or they would send someone. When we arrived at Lexus of Clear Lake, Michelle greeted us and said Sierra would take care of us but was tied up at the moment. Instead of having us wait, Michelle said she would get us started. Sierra soon took over and we were speaking with the Maintenance staff within 10 minutes. They were an excellent team, showed true empathy for our situation and did an outstanding job in getting us a Loaner vehicle and on our way quickly. We were treated as though we were as important as someone coming to buy a new car. We were treated as though we were a valued customer. We were treated as though our situation mattered to everyone at Lexus of Clear Lakes, TX. Thank You so much !!! More

Refreshing Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge an Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge and professionalism, of others Mercedes Infiniti BMW, as per our needs exceeded our expectation. Mr Martin should used as a training, module for new salesman. This dealership as whole is class act . We been looking for a year Satisfied Desmond / Dora Burnett GX 460 Owners More