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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,180 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,180 reviews

December 20, 2024

Dean is the best services advisor Lexus clear lake has. If you ever need quick and easy More

by Angelica122487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean levos
Dec 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

I've been a loyal Lexus of Clear Lake customer for years. Every service advisor has been polite and knowledgeable. I appreciate how today I was able to have an maintenance message on my dashboard resolved qu More

by beckerhelenc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Day
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Everything thing was great. No problem. The service was done in a timely manner. Thanks to your staff. More

by djmitch1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

Why have an appointment when there is still a 20-minute wait just to check in and servicing the car takes over another 2 hours? Driving 2 hours for this disregard for time is not worth it. You may have ju More

by Dlawless
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize for the issues you experienced at your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Lyza Postell General Manager Email:lpostell@lexusclearlake.com

December 19, 2024

I just purchased a new 2025 vehicle. Glen, in sales and Corey in Finance were so Helpful and made my experience the best ever when buying a new car. More

by mewollam1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Russem & Corey in Finance
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2024

Very organized , super professional staff, loaner car was ready when I dropped off my car More

by Vllara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Dec 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Vllara, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

The receptionist was not much help when I came. I asked to speak with Daniel because I had text him back from the text me from about the Lexus RX 350. I end up talking to Nykeir Thomas and it was t More

by Jeninakotun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nykeir Thomas, Deja I don’t remember her last name
Dec 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

The service department has always handle my car and me with kindness! The loaner cars are great and they get you back in your car very efficiently! More

by weneverhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Garza
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

I'm not sure why it takes 3 hours for me to get an oil change here. And it's not the first time. Even with an appointment. I will not be coming back More

by kayatrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
Dec 21, 2024 -

Sterling McCall Lexus Clear Lake responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Please reach out to me directly at 281 853 1488 so we can work towards a resolution. Sincerely, Fidel Garza Service Director fgarza@Sterlingmccalllexusclearlake.com

December 17, 2024

Really quick oil change this afternoon including a car wash! Love the comfortable clean show room while I wait. The snack trays were empty this afternoon but I more than survived with their hazelnut cappu More

by lindawiseman22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Dec 20, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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