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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,001 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,001 reviews

October 03, 2024

Every experience I’ve had with the service dept (and Phil especially) has been as nice as a service appointment can be. Very attentive and polite service. Additionally they’ve always been so accomodating to More

by maryolee81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Oct 05, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Phil to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

October 02, 2024

Erika Pressley is a fantastic customer service person: very attentive, quick and really in touch with understanding customer service. She deserves a HUGE raise !! More

by fredbricker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Oct 05, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thank you, and have a fantastic day!

October 01, 2024

Great place, great service. Patrick is the best. Service is expensive, but worth it. Loaner cars make it easy. More

by Gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Oct 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

Service was good as most lexus dealers. Had minor service could not wash my car but left hand and finger prints all over the vehicle:( More

by wenteedgardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim at Serv reception
Oct 04, 2024 -

Sterling McCall Lexus Clear Lake responded

wenteedgardo, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize we were unable to wash your vehicle on your last visit with us. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Thank you, Liza Postell General Manager lpostell@lexusclearlake.com

September 30, 2024

Excellent service. Quick and professional. They kept me up-to-date on the progress as well. More

by mragazzo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Oct 05, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2024

Mr. Phil was a great helper and informed me about all the work that was being done in my vehicle. And was on time!! Great job Mr. Phil More

by Juana L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Phil
Oct 05, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Juana, we're happy you found our staff so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2024

Very friendly staff and very knowledgeable ,processional and patient with you. They do their best to work with you to find the vehicle you want More

by tmarie3804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Mickens
Oct 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2024

Erika in service is great. Entire dealership is truly dedicated to providing great customer service More

by ehoerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Oct 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Erika to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2024

I really appreciate the care and the work done on my care. Mr. Phil was very pleasant and understands what it takes to make the customers happy for example, I did not request for my car to be washed but More

by Gloria. Iyegbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Phil one of the service advisor
Sep 29, 2024 -

Gloria. Iyegbu responded

Sterling McCall Lexus Clear Lake Sep 29, 2024 Gloria. Iyegbu I really appreciate the care and the work done on my car. Mr. Phil was very pleasant and understands what it takes to make the customers happy for example, I did not request for my car to be washed but to my biggest surprise when I came to pick up my car, I really didn't recognize my car until he walked me to my car. That is what you call a gentle man that understands a good customer service. I will like him to continue being my service advisor each time I bring my car in for any type of work to be done to my car.

Oct 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Gloria, we're happy you found Phil to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

Oct 02, 2024 -

Gloria. Iyegbu responded

I plan on bringing my car in to do some work on the front left ream, can someone reach out to let me know when I can bring my car in. Thanks.

September 28, 2024

Great inventory and great people who are willing to help. This was a super laid back atmosphere and felt that from the moment I walked in. Glad I went with them and Audrey More

by J Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey and Ronnie
Sep 30, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

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